Question 1

How can I contact Brussels Airlines customer service?

Accepted Answer

You can contact Brussels Airlines customer service via their Toll-Free Number at +18004011801 or their general Customer Service line at +3290251600. For US-specific inquiries, you can also call +18663082230.

Question 2

What is Brussels Airlines' policy on delayed or lost baggage?

Accepted Answer

If your baggage is delayed or lost, you should report it at the Brussels Airlines desk in the baggage reclaim area or the airport's Lost & Found office before leaving the airport, or online within 24 hours of your flight's arrival. You will receive a unique reference number to trace your baggage. For questions, you can call +3227232316.

Question 3

How can I request a refund for a cancelled flight?

Accepted Answer

Refund requests can be made via telephone, the Brussels Airlines website's 'Cancel & Refund' section, or email. If you booked through a travel agency, you should contact them directly. An administration fee of €40 applies to all refund requests made via the Service Centre or other offline channels.

Question 4

What is the carry-on baggage allowance for Brussels Airlines?

Accepted Answer

Economy and Premium Economy passengers are generally allowed one piece of carry-on baggage (max. 8 kg, 55 x 40 x 23 cm) and one personal item (max. 40 x 30 x 15 cm). Business Class passengers can take two pieces of carry-on baggage (max. 8 kg each, 55 x 40 x 23 cm) and one personal item.

Question 5

What is the checked baggage allowance for Brussels Airlines?

Accepted Answer

Checked baggage allowance depends on the fare type and destination. Economy Light fares typically do not include checked baggage, but it can be purchased separately. Economy Basic and higher fares usually include one checked bag up to 23 kg with maximum dimensions of 158 cm (length + width + height). Business Class passengers are generally allowed two bags, each up to 32 kg.

Question 6

How do I request special assistance for my flight?

Accepted Answer

You should inform Brussels Airlines or your travel agent about your special assistance needs at least 48 hours before departure. For specific medical needs or questions regarding wheelchairs and medical equipment, you can contact the Medical Assistance Coordination (MEDA) team at +3227238014.

Question 7

Can I cancel my booking without penalty?

Accepted Answer

You may cancel your reservation without penalty up to 24 hours after your online booking, provided the first flight in your itinerary has not departed. Airline fees, optional payment charges, and travel insurance fees are generally non-refundable.

Question 8

What are the conditions for flight delay compensation?

Accepted Answer

You may be entitled to compensation if your Brussels Airlines flight arrives more than three hours later than the scheduled arrival time, or if it was cancelled less than 14 days before departure and an alternative flight was not provided or did not suit your travel arrangements. Compensation amounts can range up to €600, depending on the flight distance and delay duration.

Question 9

How can I track my delayed baggage?

Accepted Answer

After reporting your missing baggage at the airport or online, you will receive a unique reference number (e.g., BRUSN12345) which can be used to track your baggage.

Question 10

Is there a fee for requesting a refund via the Service Centre?

Accepted Answer

Yes, an administration fee of €40 applies to all refund requests made via the Service Centre, social media, and other offline channels. This fee applies per ticket.

Question 11

How can I call Brussels Airlines customer service from another country?

Accepted Answer

If you need to call Brussels Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+32 902 51 600 Call now
Delayed or Lost Baggage
Baggage Support	+32 2 723 23 16 Call now 24/7
Medical Assistance Coordination (MEDA)
Special Assistance	+32 2 723 80 14 Call now Monday - Sunday (and bank holidays): 9:00 AM – 12:00 PM
Refunds and Cancellations (Service Centre Belgium)
Service Centre	+32 2 723 23 62 Call now
Technical Support
Technical Support	+32 53 33 81 81 Call now
Toll-Free Number
Toll-Free Number	+1 800 401 1801 Call now
US Customer Service
Customer Service	+1 866 308 2230 Call now
US Wheelchair Service
Wheelchair Service	+1 844 523 8011 Call now

Brussels Airlines Customer Service Phone Number & Contact Information

How to Contact Brussels Airlines

Brussels Airlines Customer Service Phone Numbers

Brussels Airlines Customer Service FAQ