Question 1

What should I do if I lose an item at the airport terminal?

Accepted Answer

If you lose an item within the airport terminal, you should contact the Lost & Found office by calling +1 (441) 444-4466, +1 (441) 444-4451, or +1 (441) 444-4444, or by emailing ato@skyport.bm.

Question 2

What should I do if I lose an item on an aircraft?

Accepted Answer

For items left on board an aircraft, you must contact the airline directly, as they are responsible for these items.

Question 3

How early should I arrive for my flight?

Accepted Answer

Passengers are encouraged to arrive at the airport approximately three hours before their scheduled flight departure. For early morning flights, terminal doors open for check-in at 6:00 a.m.

Question 4

What are the operating hours for US Customs and Border Protection (USCBP) pre-clearance?

Accepted Answer

US Customs and Border Protection (USCBP) operating hours are from 7:00 a.m. to 4:00 p.m. daily. All scheduled US-bound flights are timed to fit within these hours for pre-clearance.

Question 5

How can I get assistance within the terminal?

Accepted Answer

The airport's concierge team is available to help with questions about facilities, services, or general support during your visit. You can email them at concierge@skyport.bm or call +1 (441) 444-4466 or +1 (441) 444-4414.

Question 6

How do I request wheelchair assistance?

Accepted Answer

Wheelchair requests and other special assistance must be arranged directly with your airline in advance of your flight.

Question 7

Where can I find information about baggage policies and restrictions?

Accepted Answer

Passengers should consult their specific airline regarding baggage and pet policies, as these vary by carrier. Information on security screening protocols for checked and hand luggage is also available.

Question 8

What should I do if my checked baggage is damaged or lost by the airline?

Accepted Answer

If your baggage is damaged or lost while in the care of an airline, you should contact that airline directly to file a claim or request a Property Irregularity Report (PIR) form.

Question 9

How can I provide feedback about my airport experience?

Accepted Answer

You can provide feedback, comments, questions, and suggestions by completing the Customer Service Comment Form available on the Bermuda Skyport Corporation Ltd. website.

Question 10

How can I call Bermuda Airport customer service from another country?

Accepted Answer

If you need to call Bermuda Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Assistance within the Terminal / Concierge
General Assistance	+1 441 444 4414 Call now
Customer Service
Customer Service	+1 441 293 2470 Call now +1 441 444 4400 Call now
Lost and Found	+1 441 444 4444 Call now +1 441 444 4451 Call now +1 441 444 4466 Call now

Bermuda Airport Customer Service Number, Support Phone & Contact Info

About Bermuda Airport & Customer Service

Bermuda Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)