Question 1

How can I contact Kam Air customer service?

Accepted Answer

Kam Air provides a 24/7 contact center for customer support. You can reach their global support line at +93799974422 or send an email to helpdesk@kamair.com or support@kamair.com. Additionally, Kam Air maintains local offices in various cities and countries, including Kabul, Herat, Dubai, Germany, and the USA, each with specific contact numbers for regional assistance.

Question 2

What is Kam Air's baggage allowance for checked luggage?

Accepted Answer

Kam Air's checked baggage allowance varies based on the route and ticket type. Typically, economy class passengers on international routes are allowed 30 kg, while domestic routes may permit 20 kg. For flights to or from the U.S. or Canada, passengers are generally allowed two pieces of checked luggage, each weighing up to 23 kg. The maximum weight for any single piece of checked baggage is 32 kg, with total dimensions not exceeding 158 CM/62 IN (W+D+L). Passengers should always refer to their e-ticket for the most accurate and route-specific baggage details.

Question 3

What are the rules for hand baggage on Kam Air flights?

Accepted Answer

Passengers are generally permitted one piece of hand luggage with a total combined weight of up to 7 kg. The maximum dimensions for a carry-on bag are 55cm x 40cm x 20cm, which includes handles, pockets, and wheels. This allowance also covers one personal item and any duty-free purchases.

Question 4

How can I change or cancel my Kam Air flight?

Accepted Answer

Flight changes and cancellations are subject to the specific fare rules of your ticket. All modifications must typically be made at least 24 hours before the scheduled flight departure. If your booking was made through a travel agent, you should contact them directly. For online bookings, you can utilize the 'Manage booking' option on the Kam Air website or reach out to their helpdesk or support team via email. Please note that cancellation fees may apply, and any eligible refunds will be processed to the original payment method.

Question 5

What is Kam Air's refund policy?

Accepted Answer

Refund eligibility is determined by the fare type and its associated rules. Non-refundable tickets will not be eligible for a refund of the fare or surcharges. For refundable tickets, the amount paid, including taxes, will be refunded after deducting any applicable cancellation charges, provided the fare rules allow it. Refunds are typically processed to the original payment method. The validity period for a ticket refund is generally 12 months from the date of issue for unused tickets. Kam Air also offers an optional 'Refund Protect' service for an additional fee, which allows refunds for various unforeseen circumstances.

Question 6

Does Kam Air offer online check-in?

Accepted Answer

Yes, Kam Air provides an online check-in facility through its official website, allowing passengers to select their seats in advance. Online check-in is typically available from 24 hours up to 3 hours before the flight's scheduled departure. However, even with an electronic boarding pass, passengers may still be required to visit the airport counter for necessary document verification and baggage weighing.

Question 7

What happens if I miss my Kam Air flight?

Accepted Answer

If you miss your Kam Air flight (a 'no-show'), your ticket may be forfeited, and most no-show tickets are non-refundable. Applicable no-show charges may be levied. If you were denied check-in due to a lack of valid travel documents, all relevant cancellation and no-show fees would be collected. However, if missing the flight is determined to be due to Kam Air's fault, no-show charges will not be applied upon verification.

Question 8

Does Kam Air have a loyalty program?

Accepted Answer

Yes, Kam Air operates a loyalty program known as 'Orange Miles'. This program enables passengers to earn points that can be redeemed for award flights. You can enroll in the Orange Miles program online, create a family account, and manage your accumulated miles either through the Kam Air website or by contacting their customer care services.

Question 9

Are there any restrictions for pregnant passengers flying with Kam Air?

Accepted Answer

Pregnant passengers can fly with Kam Air without restrictions up to the end of their 27th week of pregnancy. Beyond this period, a medical report or letter from a qualified doctor or midwife is required. This document must specify the exact number of weeks of pregnancy, the expected date of delivery, confirm that the pregnancy is normal, and state that the passenger is fit to fly for the entire duration of the booked flights. The report must be in English or Dari and issued no more than 7 days prior to the departure date.

Question 10

What payment methods does Kam Air accept?

Accepted Answer

Kam Air accepts various payment methods, including bank transfers, debit/credit cards, PayPal, and WeChat Pay. Cash payments are also accepted through Kam Air's authorized agents or sales offices; for such bookings, payment must be made within 24 hours, or immediately if booking less than 48 hours before departure. If paying with a credit/debit card, passengers may be asked to present the card at the airport before boarding their flight.

Question 11

How can I call Kam Air customer service from another country?

Accepted Answer

If you need to call Kam Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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Kam Air Customer Service Number, Support Phone & Contact Info

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