Question 1

What is Malindo Air now known as?

Accepted Answer

Malindo Air officially rebranded as Batik Air Malaysia on April 28, 2022. This change was part of the Lion Air Group's initiative to unify its full-service carriers under a single brand identity, enhancing synergy with Batik Air (Indonesia) and strengthening its presence at Kuala Lumpur International Airport.

Question 2

How can I perform web check-in for my flight?

Accepted Answer

Web check-in for Batik Air Malaysia (formerly Malindo Air) is available from 48 hours up to 4 hours before the scheduled departure time. Passengers can confirm their information, select seats, and print their boarding pass. Mobile boarding passes are available for departures from Kuala Lumpur International Airport. However, web check-in is not available for departures from Taipei, Sanya, Singapore, Wuhan, and all sectors within India, or for passengers traveling with an infant or requiring wheelchair assistance.

Question 3

What is the baggage allowance for Batik Air Malaysia (formerly Malindo Air) flights?

Accepted Answer

For cabin baggage, Economy Class passengers are allowed one piece not exceeding 7kg, plus one personal item, with dimensions not exceeding 56 x 36 x 23 cm. Business Class passengers are permitted two pieces of cabin baggage, plus one personal item, with a total combined weight of 10kg and the same dimensions. Checked baggage allowance varies by route and class of travel. For most routes, Business Class on Boeing aircraft allows 40kg, Economy Class on Boeing allows 25kg, and Economy Class on ATR aircraft allows 15kg.

Question 4

What is the refund policy for cancelled flights?

Accepted Answer

Refunds for Batik Air Malaysia (formerly Malindo Air) tickets are generally permitted if the cancellation is made at least 72 hours before the scheduled departure, subject to a cancellation fee. Promotional tickets are typically non-refundable, though a tax refund may be claimed. Refunds are usually processed to the original form of payment within 30-90 working days. Passengers who have completed online check-in are not eligible for a refund.

Question 5

Can I change my flight date, time, or route?

Accepted Answer

Yes, changes to the date, time, or route of your flight are generally permitted. A flight change fee will apply, along with any fare difference. For flight changes made within 12 hours of the original booking, the change fee may be waived, but any purchased ancillaries are non-transferable and non-refundable.

Question 6

Is it possible to change the name on my booking?

Accepted Answer

Yes, Batik Air Malaysia (formerly Malindo Air) allows name changes, which are subject to a fee that varies by airport location. However, name corrections of up to three characters (with the same pronunciation) can typically be made free of charge.

Question 7

What are the passport validity requirements for international travel?

Accepted Answer

For international travel, all passengers are required to carry a passport that is valid for more than 6 months from the date of travel. Entry may be denied if the passport validity is less than 6 months or if the visa is invalid.

Question 8

How can I contact customer service for assistance?

Accepted Answer

For general inquiries, you can contact the Customer Care Centre via phone. Within Malaysia, you can call +603 7841 5388. For India, the number is +91 1141714850. You can also send an email to od_customercare@batikair.com.my for further assistance.

Question 9

How do I request a wheelchair or special assistance?

Accepted Answer

You can pre-book a wheelchair or request other special assistance by contacting the Customer Care Centre at least 48 hours prior to your departure. Alternatively, you can send an email to od_customercare@batikair.com.my to make such arrangements.

Question 10

What is the loyalty program for Batik Air Malaysia?

Accepted Answer

The loyalty program for Batik Air Malaysia is called Batik Air Club, which was formerly known as Malindo Miles. It is a frequent flyer program where members earn points when booking travel through the official website, mobile app, ticketing counters, or travel agents. These accumulated points can then be redeemed for flights and other services.

Question 11

How can I call Malindo Air customer service from another country?

Accepted Answer

If you need to call Malindo Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
India	+91 11 4171 4850 Call now
Malaysia	+60 10 288 8741 Call now +60 3 7841 5353 Call now +60 3 7841 5388 Call now
New Zealand	+64 800 002 922 Call now

Malindo Air Customer Service Number, Support Phone & Contact Info

About Malindo Air & Customer Service

Malindo Air's Customer Service Phone Numbers

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