Question 1

How can I contact Thai Lion Air customer service?

Accepted Answer

Thai Lion Air customer service can be reached via their call centers in various countries, including Thailand, Mumbai, Myanmar, Taiwan, and Vietnam. They also offer a group booking line and a travel agent call center. Additionally, customers can often find support through the airline's official website, mobile application, or social media channels.

Question 2

What is Thai Lion Air's baggage policy?

Accepted Answer

Thai Lion Air has different baggage policies for carry-on and checked baggage, which can vary based on the fare type and route (domestic or international). Generally, passengers are allowed one carry-on bag up to 7kg. For checked baggage, 'Lion Promo' fares typically exclude free checked luggage, while 'Lion Economy' tickets may include 10kg for domestic flights and 20kg for international flights. It is often more cost-effective to purchase additional baggage allowance in advance rather than at the airport.

Question 3

How can I check in for my Thai Lion Air flight?

Accepted Answer

Thai Lion Air offers online check-in via their website and the BookCabin mobile app. Online check-in for domestic flights opens 24 hours and closes 45 minutes before departure. For international flights, it opens 24 hours and closes 2 hours before departure. Passengers flying to or from Singapore or Macau must check in at the airport. Airport check-in counters typically open two to three hours before departure and close 45 minutes to one hour before departure, depending on whether it's a domestic or international flight.

Question 4

What is Thai Lion Air's flight change policy?

Accepted Answer

Passengers can typically change their Thai Lion Air flight online or through the app, often without a change fee, but they will need to pay any fare difference if the new flight is more expensive. Changes are generally permitted up to 24 hours before departure, after which direct contact with Thai Lion Air is usually required. Certain fare types, like 'Basic,' may require an upgrade before changes can be made, while 'Choice,' 'Choice Preferred,' and 'Choice Extra' offer more flexibility.

Question 5

What is Thai Lion Air's cancellation and refund policy?

Accepted Answer

Cancellations and refunds are generally subject to the fare rules and a cancellation fee. If a flight is rescheduled by the airline by more than one hour, passengers may be eligible for a full refund or an alternative flight. Refund requests can often be managed through the booking details online or by contacting Thai Lion Air directly. Service fees are typically non-refundable.

Question 6

Does Thai Lion Air offer in-flight meals or entertainment?

Accepted Answer

Thai Lion Air offers in-flight meals and snacks for purchase on most routes. While in-flight entertainment may be limited, some flights offer Wi-Fi. On certain aircraft like the Airbus A330neo, passengers might have access to an 'Onboard Player' for movies and entertainment.

Question 7

How can I track my Thai Lion Air flight status?

Accepted Answer

You can check the real-time status of your Thai Lion Air flight by visiting the 'Flight Status' section on their official website or through the mobile application. You will typically need to provide your flight code or booking reference number and the date of your journey.

Question 8

What should I do if my Thai Lion Air flight is delayed or cancelled?

Accepted Answer

If your flight is significantly delayed or cancelled by Thai Lion Air, you should contact the airline directly to inquire about your options. According to their policy, if a flight is rescheduled by more than one hour, passengers are usually eligible for a full refund or an alternative flight. It's advisable to check your booking details or contact customer service for specific instructions.

Question 9

Does Thai Lion Air offer special assistance for passengers with specific needs?

Accepted Answer

Yes, Thai Lion Air provides assistance for passengers with special needs, including wheelchair services and airport assistance during check-in. Passengers requiring special assistance, such as expectant mothers or those traveling with unaccompanied children, should contact the airline directly to arrange the necessary support.

Question 10

How can I call Thai Lion Air customer service from another country?

Accepted Answer

If you need to call Thai Lion Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Mumbai Thai Lion Air Call Centre	+91 11 4171 4850 Call now
Myanmar Thai Lion Air Call Centre	+95 1 372 269 Call now +95 1 374 210 Call now +95 1 381 606 Call now
Taiwan Thai Lion Air Call Centre	+886 2 8770 5008 Call now
Thai Lion Air Group Booking	+66 2 529 9977 Call now
Thai Lion Air Travel Agent Call Center	+66 2 529 9911 Call now
Thailand Thai Lion Air Call Centre	+66 2 529 9999 Call now
Vietnam Call Thai Lion Air Centre	+84 24 3633 1773 Call now +84 24 3633 1775 Call now
India Sales Office (Bangalore)
Bangalore Thai Lion Air Sales	+91 72900 32243 Call now +91 80667 84343 Call now
India Sales Office (Mumbai)
Mumbai Thai Lion Air Sales	+91 70456 83203 Call now Monday-Friday, 10:00 - 18:00 (GMT+6:00) +91 70657 87033 Call now Monday-Friday, 10:00 - 18:00 (GMT+6:00)
Sales/ Reservations
9.30am to 5.30pm \| Daily	+977 1 4005205 Call now +977 1 4005206 Call now

Thai Lion Air Customer Service Number, Support Phone & Contact Info

About Thai Lion Air & Customer Service

Thai Lion Air's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)