Question 1

How can I book a cargo shipment with TAP Air Cargo?

Accepted Answer

You can book a cargo shipment through the TAP Air Cargo online booking portal, which offers a simple and quick way to manage your shipments. Alternatively, you can contact their Contact Center or reach out to their General Sales Agents for assistance with bookings.

Question 2

How do I track the status of my cargo shipment?

Accepted Answer

TAP Air Cargo provides an e-Tracking system on its website and a dedicated mobile app where you can track your shipment status in real-time by entering your air waybill number. This allows you to monitor the journey of your cargo and set alerts.

Question 3

What types of goods does TAP Air Cargo transport?

Accepted Answer

TAP Air Cargo transports a wide variety of goods, offering specialized solutions for different categories. These include general cargo, temperature-sensitive perishables (TAP Cool/Fresh), dangerous goods (TAP Dangerous), valuable items, live animals, and mail (TAP Airmail & eCommerce).

Question 4

Does TAP Air Cargo provide packaging services for shipments?

Accepted Answer

No, TAP Air Cargo does not provide packaging for cargo. It is the responsibility of the dispatcher or sender to ensure that the goods are properly packaged for transport and meet the necessary requirements for the specific type of merchandise being shipped.

Question 5

How is the volumetric weight of a consignment calculated?

Accepted Answer

The volumetric weight of a consignment is calculated based on its greatest length, width, and height, including any packaging. If the volume calculated exceeds 6,000 cm³ per kilogram, the consignment will be charged based on its volumetric weight rather than its actual weight.

Question 6

What should I do if my cargo is damaged, lost, or delayed?

Accepted Answer

In the unfortunate event of cargo damage, loss, breakdown, or delay, you should submit a formal complaint. Information and procedures for submitting a complaint can typically be found in the Help Center section of the TAP Air Cargo website.

Question 7

How can I obtain a quote for air cargo services?

Accepted Answer

You can obtain quotes for air cargo services through the TAP Air Cargo bookings portal, which provides real-time access to capacity and fares. Alternatively, you can contact their sales managers or the Contact Center for personalized quotes and detailed information.

Question 8

Is it possible to transport dangerous goods with TAP Air Cargo?

Accepted Answer

Yes, TAP Air Cargo facilitates the air transport of dangerous goods, provided that all safety and air transport regulations are strictly respected. For specific requirements and procedures, it is advisable to contact a local TAP delegation or your freight forwarder.

Question 9

What are the general contact methods for TAP Air Cargo customer support?

Accepted Answer

For customer support, you can reach the TAP Air Cargo Contact Center via phone at +351 218 431 223, or by email at ptcargobkg@tap.pt. They also offer a contact form on their official website for inquiries.

Question 10

How can I call TAP Air Cargo customer service from another country?

Accepted Answer

If you need to call TAP Air Cargo from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Lisbon, Madeira and Azores	+351 21 843 1223 Call now
Porto	+351 22 943 2454 Call now
Legal
Legal	+351 21 123 4400 Call now

TAP Air Cargo Customer Service Number, Support Phone & Contact Info

About TAP Air Cargo & Customer Service

TAP Air Cargo's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)