Question 1

How can I contact Arkia's customer service?

Accepted Answer

You can contact Arkia's customer service via their sales call center at 03-7230821 or *5758, or through WhatsApp at +97236903712.

Question 2

What are the working hours for Arkia's sales call center?

Accepted Answer

The sales call center operates Sundays to Thursdays from 8:00 am to 8:00 pm, and Fridays from 8:00 am to 1:00 pm.

Question 3

What is Arkia's policy on carry-on baggage?

Accepted Answer

Passengers are generally allowed one small personal item that fits under the seat. For 'Classic' and 'Top' fares, a trolley bag (up to 8 kg, max 25 x 45 x 56 cm) is often included; for 'Basic' tickets, it may require an additional purchase.

Question 4

What is the checked baggage allowance for Arkia flights?

Accepted Answer

For domestic flights, the free baggage allowance is 23 kg per person, excluding basic fares. For international flights, it depends on the fare type, but if included, it's typically 23 kg.

Question 5

How can I add excess baggage to my Arkia flight?

Accepted Answer

It is more cost-effective to purchase extra baggage weight or additional pieces in advance through the Arkia website. Purchasing at the airport check-in counter is significantly more expensive.

Question 6

How do I cancel an Arkia flight reservation?

Accepted Answer

Cancellations can be made orally (by phone or at a business establishment), by registered mail to Arkia Israeli Airlines, Ltd., POB 39301, Tel Aviv 6139201, or via the Customer Support Form. The cancellation is effective only after an Arkia representative provides a confirmation number.

Question 7

What is the online check-in policy for Arkia?

Accepted Answer

Online check-in is available for flights departing from Tel Aviv Ben Gurion Airport. For domestic flights, it opens 48 hours and closes 3 hours before departure. For international services, it opens 24 hours and closes 3 hours before departure.

Question 8

How can I inquire about lost or damaged baggage?

Accepted Answer

Inquiries/complaints regarding baggage issues must be submitted in writing according to the contract of carriage. If baggage is missing or damaged, a complaint should be submitted immediately upon landing to the service representative in the baggage tracking department at the airport.

Question 9

How long does Arkia take to respond to customer complaints?

Accepted Answer

Arkia commits to confirming receipt of a consumer complaint within 30 days and sending a substantive response within 60 days.

Question 10

Is there a specific contact for New York flights?

Accepted Answer

For inquiries about service and sales for New York flights only, you can call the toll-free number 1-833-500-5758 or email uscustomer@arkia.co.il.

Question 11

How can I call Arkia customer service from another country?

Accepted Answer

If you need to call Arkia from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Booking Call Center
Phone	036909673 Call now
Customer Service
WhatsApp	+972 3 690 3712 Call now
General Customer Service
Phone	+972 3 690 2210 Call now
New York Flights (Toll-Free)
Toll-Free	+1 833 500 5758 Call now
Sales Call Center
Phone	037230821 Call now Sundays to Thursdays, 8:00 am to 8:00 pm; Fridays, 8:00 am to 1:00 pm
Website Support Center
Phone	+972 3 690 9698 Call now

Arkia Customer Service Number, Support Phone & Contact Info

About Arkia & Customer Service

Arkia's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)