Question 1

How can I book a flight with Maya Island Air?

Accepted Answer

You can pre-book flights online via the Maya Island Air homepage, by emailing their Reservations Agents at info@mayaislandair.com, or by requesting a booking through their Chat Agents. While booking at check-in is possible, pre-booking is recommended to secure your desired seating and potentially access discounted fares.

Question 2

What is Maya Island Air's baggage allowance?

Accepted Answer

Each passenger is generally permitted one small personal item, one carry-on bag weighing 15 lbs (7 kg) or less, and one checked bag weighing 50 lbs (23 kg) or less. Carry-on items must fit under the seat, and checked bags should not exceed 62 linear inches (27″ x 21″ x 14″). Additional fees may apply for excess or oversized baggage, which is transported on a space-available basis.

Question 3

What is the check-in process for Maya Island Air flights?

Accepted Answer

Passengers are required to check-in at the airport of departure, as online check-in is not currently available. It is advised to arrive at the Maya Island Air Terminal at least 30 minutes before your scheduled domestic flight departure to allow sufficient time for check-in and baggage processing.

Question 4

Can I change or cancel my Maya Island Air ticket?

Accepted Answer

Yes, changes to the date and time of your flight are generally permitted, subject to the fare class purchased. A change fee may be incurred, and changes are typically allowed up to three hours before the scheduled flight time. Tickets are generally non-refundable and non-transferable. If a booking is canceled more than 24 hours before flight time, a ticket credit valid for up to 6 months from the original purchase date may be issued. No refund or credit is provided for cancellations made within 24 hours of flight time or for no-show passengers.

Question 5

What should I do if my international flight is delayed and I have a connecting Maya Island Air flight?

Accepted Answer

If your international flight is delayed, you should contact info@mayaislandair.com at least three hours prior to your local flight's scheduled departure time. This allows for re-booking on the next available flight in your ticketed fare class without an additional fee.

Question 6

What is the recommended arrival time for domestic flights?

Accepted Answer

For domestic flights, it is recommended that passengers arrive at the Maya Island Air Terminal a minimum of 30 minutes before their scheduled flight departure. This ensures adequate time for check-in and baggage processing.

Question 7

Does Maya Island Air offer online check-in?

Accepted Answer

No, Maya Island Air does not currently offer online check-in. All passengers are required to complete the check-in process at the airport counter.

Question 8

What happens if my baggage is delayed?

Accepted Answer

In the event of delayed baggage, you must first inform the international airline you flew with into Belize. Once your baggage is located and confirmed ready for transport, the international airline will contact you or Maya Island Air to facilitate its transfer to the terminal or your final destination for pick-up.

Question 9

What items are not covered by Maya Island Air's baggage liability?

Accepted Answer

Maya Island Air is not liable for fragile or perishable articles. Passengers are advised not to pack valuables or irreplaceable items such as cash, jewelry, camera equipment, medicine, eyeglasses, legal documents, antiques, and electronic items in any checked bag, as the airline will not be held responsible for their damage or loss.

Question 10

Can I take pictures during the flight?

Accepted Answer

Yes, passengers are permitted to take pictures after take-off and during the flight, provided it does not interfere with the pilot's ability to operate the aircraft safely. Photography should be limited to your immediate seat, and flash photography is not recommended inside the cabin.

Question 11

How can I call Maya Island Air customer service from another country?

Accepted Answer

If you need to call Maya Island Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+501 223 1140 Call now
Direct line	+501 223 1403 Call now
WhatsApp	+501 615 7562 Call now

Maya Island Air Customer Service Number, Support Phone & Contact Info

About Maya Island Air & Customer Service

Maya Island Air's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)