Question 1

How can I contact Air Canada customer service?

Accepted Answer

Customers can contact Air Canada Reservations at +18882472262.

Question 2

What is Air Canada's policy on flight cancellations and refunds?

Accepted Answer

If Air Canada cancels a flight or delays it by more than 3 hours, customers are eligible for a refund for the unused portion of their ticket.

Question 3

Can I get a refund if I cancel my flight within 24 hours of purchase?

Accepted Answer

Yes, Air Canada allows a full refund without penalty for tickets cancelled within 24 hours of purchase.

Question 4

What is the checked baggage allowance for Air Canada flights?

Accepted Answer

For most economy fares, checked baggage must not exceed 23 kg (50 lb) and 158 cm (62 inches) in total linear dimensions. Allowances can vary by fare type and route.

Question 5

What are the carry-on baggage rules for Air Canada?

Accepted Answer

Passengers are generally allowed one standard carry-on bag (max 55 x 40 x 23 cm) and one personal item (max 33 x 43 x 16 cm).

Question 6

How can I change or cancel my booking online?

Accepted Answer

If booked directly with Air Canada (website, app, contact centres), or through Kayak, Google Flights, and Skyscanner, you can manage your booking via "My Bookings" on the Air Canada website. For bookings made with a travel agent or other online travel agencies, contact them directly.

Question 7

How do I contact Aeroplan customer service?

Accepted Answer

You can contact the Aeroplan Contact Centre at +18003615373.

Question 8

What should I do if my baggage is delayed or damaged?

Accepted Answer

If your checked baggage is delayed, Air Canada will make reasonable efforts to deliver it within 24 hours, and you may be eligible for compensation for reasonable expenses. You should advise an Air Canada agent at the airport if you cannot locate your baggage upon arrival. The number for Delayed or Damaged Baggage is +18886892247.

Question 9

How can I get help with my Aeroplan account if I forgot my number or password?

Accepted Answer

If you forgot your Aeroplan number, you can find it online or contact +18338351444. For password assistance, call +18666898080.

Question 10

Does Air Canada offer special assistance for travelers with disabilities or medical needs?

Accepted Answer

Yes, Air Canada offers accessibility services and a Medical Assistance Desk. It is recommended to contact Air Canada Accessibility Services at least 48 hours before departure for assistance. The number for Accessibility is +18884222408.

Question 11

How can I call Air Canada customer service from another country?

Accepted Answer

If you need to call Air Canada from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility
Accessibility	+1 888 422 2408 Call now
For issues using an assistive technology tool	+1 844 347 4268 Call now
Aeroplan Account Support
Aeroplan Redemption Support	+1 877 308 4929 Call now
Forgotten Aeroplan Number	+1 833 835 1444 Call now
Air Canada Vacations
International (Long Distance Charges Apply)	+1 514 876 0766 Call now
Toll-Free Number (North America)	+1 800 296 3408 Call now
Customer Service
Aeroplan Contact Centre, Canada, USA, and the Caribbean	+1 800 361 5373 Call now
Aeroplan Contact Centre, International	+1 514 395 0300 Call now
Aeroplan Contact Centre, United Kingdom	+44 800 756 3865 Call now
Delayed or Damaged Baggage	+1 888 689 2247 Call now
Gift Card Assistance	+1 855 281 1761 Call now
Medical Assistance Desk - USA and Canada	+1 800 667 4732 Call now
Medical Assistance Desk (Long Distance Charges Apply)	+1 514 369 7039 Call now
Password Assistance	+1 866 689 8080 Call now
Shareholder Relations Manager	+1 514 422 6644 Call now
Travel Experts	+1 866 529 2079 Call now
Investors/ Franchising
Investors/ Franchising	+1 514 422 7849 Call now
Toll-Free Number
Toll-Free Number	+1 888 247 2262 Call now

Air Canada Customer Service Number, Support Phone & Contact Info

About Air Canada & Customer Service

Air Canada's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)