Question 1

How can I file a life insurance claim?

Accepted Answer

For individual or general life insurance claims, you can call +1-800-638-5000. If your coverage is group life through an employer, call +1-800-638-6420 and select Prompt 2. You will typically need the policy/certificate number, insured's name, date of death, and beneficiary information to proceed with the claim.

Question 2

How do I check the status of a claim?

Accepted Answer

For group life claims, you can check the status by calling +1-800-638-6420, Prompt 2. Some claims may also offer electronic status updates via text or email if you elected this option when submitting your claim form.

Question 3

How can I contact MetLife if I am calling from outside the United States?

Accepted Answer

If you are a MetLife Worldwide Benefits member and need assistance while calling from outside the United States, you can contact customer service at +1-302-661-8674. Their team is available during core business hours, 8:00 AM – 4:00 PM EST, and can arrange a callback at your convenience.

Question 4

How do I manage my MetLife policy online?

Accepted Answer

You can manage your MetLife policy online by logging in or registering at online.metlife.com. Through your account, you can enroll in eDelivery, update your address or phone number, review policy information, check coverage and premiums, and make payments.

Question 5

What should I do if my individual life insurance or annuity policy was transitioned to Brighthouse Financial?

Accepted Answer

If your individual life insurance or annuity policy was transitioned to Brighthouse Financial, you should refer to the contact number printed on your policy or ID card for service. MetLife's general inquiries line at +1-800-638-5433 can also help direct you to the appropriate contact.

Question 6

How can I find a participating dental provider?

Accepted Answer

You can find a participating dental provider by visiting the MetLife website and utilizing their 'Find a Dentist' tool. Alternatively, for MetLife Dental Customer Service, you can call +1-800-942-0854 or +1-800-275-4638 for assistance.

Question 7

How can I find a participating vision provider?

Accepted Answer

To find a participating vision provider, use the 'Find a Vision Provider' tool on the MetLife website. For Davis Vision or Superior Vision plans, you can call +1-833-393-5433. For the VSP Choice plan, please call +1-855-638-3931.

Question 8

What is the customer service number for MetLife's retirement and income solutions?

Accepted Answer

For Pensions Customer Service, call +1-800-638-5656. For Retirement Income (Annuities) and Structured Settlements Customer Service, call +1-800-638-2704. Participants in Retirement SavingsLink can reach customer service at +1-800-543-2520.

Question 9

How do I contact customer service for group benefits?

Accepted Answer

For general inquiries regarding group benefits, including group life, disability, dental, and vision, you can contact the Customer Response Center at +1-800-275-4638 (also known as 1-800-ASK-4MET). Representatives are available to assist with various group benefit products.

Question 10

How can I update my contact information?

Accepted Answer

You can update your contact information, such as your address, phone number, and email, by logging into your account at online.metlife.com. Alternatively, you can contact the specific customer service department relevant to your policy or benefit for assistance with updates.

Question 11

How can I call MetLife customer service from another country?

Accepted Answer

If you need to call MetLife from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+1 800 638 5433 Call now
Davis Vision by MetLife Customer Service
Davis Vision by MetLife Customer Service	+1 833 393 5433 Call now Monday-Friday, 8:00 AM-9:00 PM ET; Saturday, 9:00 AM-4:00 PM ET
Dental Claims Questions & Pre-treatment Estimates
Dental Claims Questions & Pre-treatment Estimates	+1 877 638 3379 Call now
General Group Benefits Customer Response Center
General Group Benefits Customer Response Center	+1 800 275 4638 Call now Monday-Friday, 8:00 AM-9:00 PM ET
Group Life Claims
Group Life Claims	+1 800 638 6420 Call now Monday-Thursday, 8:00 AM-8:00 PM ET; Friday, 8:00 AM-5:00 PM ET
Life Insurance Claims (Individual/General)
Life Insurance Claims (Individual/General)	+1 800 638 5000 Call now Monday-Friday, 9:00 AM-6:00 PM ET
Long-Term Care Claims
Long-Term Care Claims	+1 888 687 0977 Call now
MetLife Worldwide Benefits Customer Service (International)
MetLife Worldwide Benefits Customer Service	+1 302 661 8674 Call now Monday-Friday, 8:00 AM-4:00 PM EST
Pensions Customer Service
Pensions Customer Service	+1 800 638 5656 Call now
Retirement Income (Annuities) & Structured Settlements Customer Service
Retirement Income (Annuities) & Structured Settlements Customer Service	+1 800 638 2704 Call now
Retirement SavingsLink Participants
Retirement SavingsLink Participants	+1 800 543 2520 Call now Monday-Friday, 8:00 AM-10:00 PM ET; Saturday, 9:00 AM-5:30 PM ET

MetLife Customer Service Number, Support Phone & Contact Info

About MetLife & Customer Service

MetLife's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)