Question 1

How can I contact AIG for general inquiries or account support?

Accepted Answer

For general questions, bill pay, or account support, you can call AIG toll-free at +1 (800) CALL-AIG (800-225-5244).

Question 2

How do I file an insurance claim with AIG?

Accepted Answer

Claims can be filed online through AIG's claims portal, using the AIG mobile app, or by calling the appropriate claims line. For business claims, call +1 (800) 242-2418; for Accident & Health, call +1 (800) 551-0824; and for AIG Travel, call +1 (800) 826-5248.

Question 3

How can I update my personal information on my AIG policy?

Accepted Answer

To update personal information such as your address, phone number, or beneficiaries, you can log into your online account, contact your agent, or call customer service at (800) 888-2452.

Question 4

What is the process for canceling an AIG insurance policy?

Accepted Answer

To cancel your policy, contact your insurer or the channel through which you purchased it (website, broker, or branded partner) and request cancellation. It is advisable to obtain written confirmation of the cancellation. Refunds, if applicable, depend on the specific policy terms, the time since purchase, and the reason for cancellation, and may be subject to transfer and processing costs.

Question 5

Am I eligible for a refund if I cancel my policy?

Accepted Answer

Refund eligibility generally depends on the policy terms, the time of cancellation, and the reason. For travel policies, refunds are typically allowed before the departure date and are reimbursed to the original payment account, though processing costs may apply. Eligibility for refunds after a policy has commenced or a trip has begun is limited.

Question 6

Where can I get help with my AIG online account or portal?

Accepted Answer

For assistance with the myAIG portal, you can contact Broker Services at 877-867-3783 or email toserve@aig.com. For AIG Private Client Group account help, visit pcgcustomer.aig.com/login or call customer service at 888-978-8371.

Question 7

How do I file a claim for AIG Travel Insurance?

Accepted Answer

You should notify AIG Travel within the claim notification period, typically 90 days from the date of loss. Claims can be direct or reimbursement. You will need to complete the claim form available on the official website and attach all necessary documents.

Question 8

Does AIG travel insurance cover lost or delayed baggage?

Accepted Answer

Yes, AIG Travel Guard policies typically include coverage for baggage insurance and baggage delay, along with other benefits like trip cancellation, trip interruption, and medical insurance.

Question 9

How can I get emergency assistance while traveling with AIG Travel Insurance?

Accepted Answer

AIG Travel offers 24/7 worldwide customer service for emergency medical, security, and general travel assistance. You can find specific contact numbers on your policy documents or the AIG Travel website.

Question 10

How can I call AIG customer service from another country?

Accepted Answer

If you need to call AIG from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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