Question 1

How can I book a car with AERCAR Rentals?

Accepted Answer

Bookings can typically be made directly through the AERCAR Rentals official website by selecting your desired pick-up and drop-off locations, dates, and vehicle type. You may also be able to book via email or phone.

Question 2

What documents do I need to rent a car?

Accepted Answer

Generally, you will need a valid driving license held for a minimum period (e.g., 1-3 years), a valid ID or passport, and a credit card in the main driver's name for the security deposit. International drivers may also require an International Driving Permit (IDP) depending on their country of origin.

Question 3

What is included in the rental price?

Accepted Answer

The rental price usually includes the basic rental fee, standard insurance (often with an excess), and local taxes. Additional services like extra insurance, GPS, child seats, or additional drivers typically incur extra charges.

Question 4

What is AERCAR Rentals' cancellation policy?

Accepted Answer

Cancellation policies vary depending on the booking terms and the rate chosen. For many bookings, free cancellation is available up to a certain period before the pick-up time. Late cancellations or no-shows may result in a fee, often equivalent to a portion of the rental cost. It is advisable to check the specific terms of your reservation.

Question 5

Can I modify my reservation?

Accepted Answer

Most reservations can be modified online through the AERCAR Rentals website or by contacting customer support. Changes are subject to vehicle availability and may result in a change in the rental price, especially if dates, locations, or vehicle types are altered.

Question 6

What should I do if I have an issue with my rental car during the rental period?

Accepted Answer

In case of a breakdown or accident, you should immediately contact AERCAR Rentals' customer support or the emergency roadside assistance number provided in your rental agreement. Do not attempt to repair the vehicle yourself.

Question 7

How do I contact customer support from abroad?

Accepted Answer

For customer support from abroad, you can typically call the main office number, ensuring you use the full international dialing code (+357 for Cyprus). Email is also an option for non-urgent inquiries.

Question 8

What are the fuel policy options?

Accepted Answer

Common fuel policies include 'Full to Full' (pick up with a full tank, return full), 'Full to Empty' (pick up full, return empty, often with a prepaid fuel charge), or 'Same to Same'. The specific policy will be outlined in your rental agreement.

Question 9

Is there an age restriction for renting a car?

Accepted Answer

Yes, typically drivers must be a minimum age (e.g., 21 or 23 years old) and may incur a 'young driver' surcharge if they are under a certain age (e.g., 25). There might also be an upper age limit for some vehicle categories.

Question 10

How are refunds processed?

Accepted Answer

Refunds, when applicable (e.g., for cancellations within the free cancellation period), are usually processed back to the original payment method used for the booking. The processing time can vary, but typically takes several business days to appear on your statement.

Question 11

How can I call AERCAR Rentals customer service from another country?

Accepted Answer

If you need to call AERCAR Rentals from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Main Office
Customer Support	+357 22 080730 Call now Mon-Fri 8am-6pm, Sat 8am-1pm EET

AERCAR Rentals Customer Service Phone Number & Contact Information

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