Question 1

How can I contact Hertz customer service from abroad?

Accepted Answer

If you are calling from outside the United States, you can reach Hertz International Reservations at +1-800-654-3001. Additionally, Hertz provides dedicated local phone numbers and email support for various countries on their official website.

Question 2

How do I cancel or modify my Hertz reservation?

Accepted Answer

You can view, modify, or cancel your reservation online by visiting the 'Manage Rental' section on the Hertz website. You will need to enter your confirmation number and last name. Please note that modifications or cancellations may be subject to fees depending on your booking terms.

Question 3

What should I do if I need roadside assistance during my rental?

Accepted Answer

If you experience a breakdown, flat tire, or other emergency during your rental in the US, you can contact Hertz Emergency Roadside Assistance 24/7 by calling +1-800-654-5060.

Question 4

How do I request a refund or dispute a charge on a past rental?

Accepted Answer

For billing inquiries, charge disputes, or refund requests related to a past rental, you can call the Past Rental Billing Customer Service at +1-800-654-4173. Alternatively, you can submit a support form online under the 'A Past Rental' category.

Question 5

How can I report a lost item left in a Hertz rental car?

Accepted Answer

If you left a personal item in your rental vehicle, you should contact the specific Hertz location where you returned the car. You can also fill out the Lost and Found inquiry form available on the Hertz website to initiate a search.

Question 6

How can I get a copy of my Hertz rental receipt?

Accepted Answer

You can easily retrieve a copy of your past rental receipt online. Visit the 'Find a Receipt' section on the Hertz website and enter your driver's license number or your rental agreement number to download or print your receipt.

Question 7

Who do I contact for help with my Hertz Gold Plus Rewards account?

Accepted Answer

For assistance with your Gold Plus Rewards membership, including points balances, missing credits, or profile updates, you can log into your account online or submit an inquiry through the Hertz Contact Us page under the 'Gold Plus Rewards' category.

Question 8

Can I return my Hertz rental car after the location is closed?

Accepted Answer

Many Hertz locations allow after-hours returns. You can park the vehicle in the designated return area and drop the keys in the secure drop box. Keep in mind that you remain responsible for the vehicle until the location opens and the car is officially checked in.

Question 9

How do I report an accident involving my Hertz rental vehicle?

Accepted Answer

In the event of an accident, first ensure everyone is safe and contact local law enforcement to file a police report. Then, notify Hertz immediately by calling the Emergency Roadside Assistance line at +1-800-654-5060 and complete a Hertz Accident Report form.

Question 10

How can I call Hertz customer service from another country?

Accepted Answer

If you need to call Hertz from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Support
Reservations	+1 800 654 3131 Call now Mon-Fri 7am-7pm CST
Roadside Assistance	+1 800 654 5060 Call now 24/7

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