Question 1

How can I contact National Car Rental customer service from outside the US and Canada?

Accepted Answer

If you are calling from outside the United States and Canada, you can reach National Car Rental's international reservations and support line at +1-833-608-1987. For Emerald Club members, there are also specific international toll-free numbers available depending on your country of residence.

Question 2

How do I cancel or modify my National Car Rental reservation?

Accepted Answer

You can cancel or modify your reservation online by visiting the 'View / Modify' section on the National Car Rental website and entering your confirmation number and last name. Alternatively, you can call the main reservations line at +1-844-382-6875 for assistance with changing your pickup time, location, or vehicle type.

Question 3

What should I do if I need roadside assistance during my rental?

Accepted Answer

If you experience a breakdown, flat tire, or other vehicle emergency, National Car Rental provides 24/7 Roadside Assistance. Customers in the United States can call +1-800-367-6767, and customers in Canada can call +1-800-268-9711 for immediate help.

Question 4

How do I pay for a toll charge or violation incurred during my rental?

Accepted Answer

If you used a toll road without a TollPass, the Highway Toll Authority (HTA) will process the unpaid toll. If you paid for your rental with a credit or debit card, the toll and any applicable administrative fees will be automatically charged to that card. You can also view your toll receipts and make alternate payments by visiting TollPassGo.com.

Question 5

How can I get a copy of my rental receipt?

Accepted Answer

You can easily retrieve a copy of your rental receipt online by visiting the National Car Rental website and navigating to the 'Past Trips' or receipt section. You will need to provide your driver's license number or your last name and the rental agreement number to access and print your receipt.

Question 6

What is the cancellation and refund policy for prepaid reservations?

Accepted Answer

If you cancel a prepaid reservation more than 24 hours before your scheduled pick-up time, you will typically receive a full refund minus a small cancellation fee. If you cancel within 24 hours of the pick-up time, a higher fee may apply. No refunds are issued for unused days if you return the vehicle earlier than scheduled.

Question 7

Is there a dedicated support line for customers with disabilities?

Accepted Answer

Yes, National Car Rental offers a dedicated phone line to assist customers with disabilities. You can call +1-888-273-5262 to request vehicles with hand controls, spinner knobs, or other adaptive driving devices, as well as to arrange for surrogate drivers.

Question 8

How do I contact Emerald Club Member Services?

Accepted Answer

Emerald Club members in the United States can reach dedicated member services by calling +1-800-962-7070. This team can assist with account management, missing rental credits, tier status inquiries, and redeeming free rental days.

Question 9

What are the age requirements to rent a car with National?

Accepted Answer

The minimum age to rent a vehicle with National is typically 21 years old, though this can vary by state and country. Renters between the ages of 21 and 24 may be subject to a youthful driver surcharge and might be restricted from renting certain vehicle classes, such as luxury cars or large SUVs.

Question 10

Can I return my rental car to a different location?

Accepted Answer

Yes, National Car Rental allows one-way rentals where you can pick up a vehicle at one location and return it to another. However, one-way rentals are subject to availability and may incur an additional drop charge or higher daily rate, which will be disclosed at the time of booking.

Question 11

How can I call National Car Rental customer service from another country?

Accepted Answer

If you need to call National Car Rental from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Support
Customer Service (US)	+1 844 393 9989 Call now Mon-Fri 7am-6pm CST
Emerald Club Services	+1 800 962 7070 Call now Mon-Fri 7am-6pm CST
Roadside Assistance	+1 800 367 6767 Call now 24/7

National Car Rental Customer Service Phone Number & Contact Information

How to Contact National Car Rental

National Car Rental Customer Service Phone Numbers

National Car Rental Customer Service FAQ