Question 1

How can I modify or cancel my ACE Rent a Car reservation?

Accepted Answer

You can typically modify or cancel your ACE Rent a Car reservation online or by contacting customer service directly. For changes to existing bookings, you may email or call the reservations team. Be aware that modifying details like dates, locations, or vehicle type might alter the rental rate, and fees may apply depending on the booking type and timing of the change.

Question 2

What is ACE Rent a Car's cancellation policy?

Accepted Answer

ACE Rent a Car generally offers free cancellation if you cancel your reservation at least 48 hours prior to the scheduled pick-up date. However, some specific bookings, especially during peak seasons like December, may require longer notice, such as 7 days, to avoid cancellation fees. If you cancel within the specified late cancellation period, fees may apply.

Question 3

Are refunds provided for early returns of a rental vehicle?

Accepted Answer

Generally, no refunds are given for returning a vehicle earlier than the agreed-upon rental period, especially without sufficient prior notice (e.g., 5 days). Discounted multiple-day rates are typically valid for the full term only, and early returns may be charged at the regular daily rate.

Question 4

What are the age requirements for renting a car from ACE Rent a Car?

Accepted Answer

The minimum age requirement for renting a vehicle from ACE Rent a Car is typically 23 or 25 years old, depending on the specific location and the type of vehicle being rented. Additional drivers must also meet the age requirements.

Question 5

Do I need an International Driver's Permit (IDP) to rent a car?

Accepted Answer

An International Driver's Permit (IDP) is required if your domestic driver's license is not issued in the Latin alphabet. Along with your IDP, you must present a valid driver's license from your home country.

Question 6

What is ACE Rent a Car's fuel policy?

Accepted Answer

Vehicles are typically supplied with a certain level of fuel and must be returned with the same fuel level as at the time of pick-up to avoid refueling charges. If the vehicle is returned with less fuel and a prepaid option was not selected, a refueling charge will apply based on the rental company's local per-gallon rate. No credit or refund is issued for unused fuel.

Question 7

Can I add an additional driver to my rental agreement?

Accepted Answer

Yes, additional drivers can be added to your rental agreement. They must be present at the time of pick-up, meet the minimum age requirements (typically 25 years old in the US), and present a valid driver's license. A daily fee for additional drivers may apply, though some regional policies or special offers might include one additional driver for free.

Question 8

What payment methods are accepted, and is a security deposit required?

Accepted Answer

ACE Rent a Car generally accepts major credit cards such as American Express, MasterCard, Visa, Carte Blanche, Diners Club, and Discover. While debit cards can sometimes be used for final payment, a major credit card is typically required at the time of rental for a security deposit (e.g., $400 USD) plus the estimated total of the rental.

Question 9

What should I do if I need roadside assistance during my rental?

Accepted Answer

Many ACE Rent a Car rentals include 24/7 mechanical or roadside assistance for breakdowns. Specific contact numbers for roadside assistance vary by region. For example, in Australia, you can call 1800 620 408. It is advisable to check your rental agreement or contact the local branch for the precise roadside assistance number for your rental location.

Question 10

How are late returns handled by ACE Rent a Car?

Accepted Answer

If you return the vehicle later than the agreed-upon time without making prior extension arrangements, you may incur late fees. For instance, a late return might be charged an additional $50 per hour, and returns longer than 2 hours could be subject to the full daily rental rate. To extend your rental, it is recommended to contact the rental team in advance, as extensions are subject to availability.

Question 11

How can I call ACE Rent a Car customer service from another country?

Accepted Answer

If you need to call ACE Rent a Car from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Australia Support
Roadside Assistance & Insurance Claims	+61 1800 620 408 Call now
Customer Support
Toll Free Support	+1 877 822 3872 Call now Mon-Fri 8am-5pm EST
New Zealand Support
General Inquiries & Shuttle Collection	+64 800 502 277 Call now
Reservations & General Support
Toll Free Support	+1 800 259 6095 Call now 24/7

ACE Rent a Car Customer Service Phone Number & Contact Information

How to Contact ACE Rent a Car

ACE Rent a Car Customer Service Phone Numbers

ACE Rent a Car Customer Service FAQ