Question 1

How can I contact Green Motion customer service from abroad?

Accepted Answer

If you are calling from overseas, you can reach Green Motion's worldwide customer service and reservations team at +44 2071 864 000. You can also email them at reservations@greenmotion.com or use the contact form on their website for assistance before or after your rental.

Question 2

What is Green Motion's cancellation and refund policy?

Accepted Answer

Cancellation policies depend on the package booked. For the Basic Package, bookings are non-refundable. For the Plus Package, cancellations made 7 or more days before the start date receive a refund minus an admin fee, while cancellations 3-6 days prior receive a 50% refund. Premium Plus bookings offer free cancellation up to 48 hours before the rental start time. All cancellation requests must be made in writing or through your online account.

Question 3

How do I amend an existing car rental booking?

Accepted Answer

If your rental has not yet started, amendment requests must be made in writing at least 24 hours prior to your pick-up time by emailing reservations@greenmotion.com. Telephone amendments are not accepted. If you have already collected your vehicle and wish to extend or amend your rental, you must contact the specific local rental station directly.

Question 4

What happens if I return my rental car late?

Accepted Answer

Green Motion offers a grace period of 2 hours at the end of your contracted hire period. If you return the vehicle after this grace period, the booking will be classed as late, and you will automatically be charged for an extra day's hire at the prevailing daily rate, including any optional extras like child seats or damage waivers.

Question 5

What is Green Motion's fuel policy?

Accepted Answer

Green Motion operates a fair fuel policy, requiring you to return the vehicle with the same level of fuel it had at the time of collection. If the vehicle is returned with missing fuel, you will be charged per liter at a daily rate plus an additional 25% refueling fee. Vehicles returned with extra fuel are not eligible for a refund.

Question 6

What should I do if I have a complaint after my rental?

Accepted Answer

All post-rental complaints must be submitted in writing to ensure a fast and efficient response. You can fill out the 'Help after your rental' form on the Green Motion Contact Us page or email their customer service team directly. Green Motion aims to resolve post-hire complaints within 14 days of receipt.

Question 7

What happens if my flight is delayed and I arrive late for pick-up?

Accepted Answer

If you do not cancel 24 hours ahead and fail to show up, a no-show fee equal to one rental day will be charged. However, this charge is waived if you arrive within 6 hours of your scheduled pick-up time. If you arrive after 6 hours, a vehicle is not guaranteed, though the location will try to accommodate you. It is your responsibility to inform the rental location of any flight delays.

Question 8

Are there age requirements or young driver fees?

Accepted Answer

Age requirements vary by country. In the UK, drivers must be between 21 and 80 years old, and young drivers aged 21-24 are subject to a daily surcharge and restricted to small manual cars. In all locations, drivers must have held a valid full driving license for a minimum period, typically at least two years. Always check the specific terms for your destination country.

Question 9

What is the Drive Green loyalty program?

Accepted Answer

Drive Green is Green Motion's loyalty program that rewards customers who book directly through their app or website. Members receive exclusive discounts on rentals and extras, extra discounts on their birthdays, and faster booking processes. The program has multiple tiers, offering increasing benefits and reduced fees as you complete more rentals.

Question 10

How can I call Green Motion customer service from another country?

Accepted Answer

If you need to call Green Motion from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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