Question 1

How can I contact Auto Europe customer service from abroad?

Accepted Answer

Auto Europe provides 24/7 customer support for international reservations and general inquiries. You can reach their customer service team by calling +1-207-842-2000.

Question 2

What is Auto Europe's cancellation policy?

Accepted Answer

Auto Europe generally allows free cancellation or modification of bookings up to 48 hours before the scheduled pick-up time. However, cancellations made within 48 hours of pick-up may be subject to fees or result in no refund, depending on the specific rental terms.

Question 3

Can I modify my car rental reservation?

Accepted Answer

Yes, modifications to your booking can often be made online through the 'Manage Booking' section on the Auto Europe website if the pick-up time is more than 72 hours away. For changes within 48-72 hours of pick-up, it is typically required to contact their reservation agents by phone. While Auto Europe does not charge a modification fee, the rental rate may change based on current prices at the time of amendment.

Question 4

What documents do I need to pick up my rental car?

Accepted Answer

To collect your rental car, the main driver must present a valid rental voucher confirming the booking, a physical credit card in their name with sufficient funds to cover the security deposit, and a physical driving license that has been held for at least 12 months. Some rental companies may require a longer holding period for the license.

Question 5

Is a credit card required for the security deposit?

Accepted Answer

Yes, a physical credit card in the main driver's name is generally required for the security deposit at the time of vehicle pick-up. Most car rental suppliers do not accept debit cards or pre-paid credit cards for this purpose.

Question 6

What should I do in case of a breakdown or accident with my rental car?

Accepted Answer

In the event of a breakdown or accident, it is mandatory to inform both Auto Europe and the local car hire supplier immediately, or at least within 24 hours of the incident. Your rental agreement will contain emergency contact information for roadside assistance.

Question 7

Can I travel to other countries with my rental car?

Accepted Answer

Most suppliers permit cross-border travel, but this can depend on the type of vehicle and the specific countries you plan to visit. Additional fees may apply, and certain luxury or high-end vehicles might have restrictions for travel into some Eastern European countries. It is recommended to check the rental terms or contact Auto Europe for specific details regarding your itinerary.

Question 8

How can I manage my booking online?

Accepted Answer

You can view, modify, or cancel your booking by accessing the 'Manage Booking' section on the Auto Europe website. To retrieve your reservation details, you will typically need your reservation number and the main driver's last name.

Question 9

What is the fuel policy for rental cars?

Accepted Answer

Most car rental suppliers operate on a 'Full-to-Full' fuel policy, meaning you should return the vehicle with a full tank of fuel, as it was provided to you at pick-up. It is always important to review the specific rental terms and conditions for your booking to confirm the exact fuel policy.

Question 10

Are there mileage restrictions on Auto Europe rental cars?

Accepted Answer

Most suppliers offer unlimited kilometers/mileage with their rentals. However, it is always advisable to check the specific supplier's terms and conditions for your booking to confirm any mileage policies that may apply to your rate.

Question 11

How can I call Auto Europe customer service from another country?

Accepted Answer

If you need to call Auto Europe from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
International Reservations
Customer Support	+1 207 842 2000 Call now 24/7

Auto Europe Customer Service Phone Number & Contact Information

How to Contact Auto Europe

Auto Europe Customer Service Phone Numbers

Auto Europe Customer Service FAQ