Question 1

How can I contact Sixt customer service from abroad?

Accepted Answer

You can reach Sixt's international customer care team by calling their main German support line at +49 89 66 060 060. For US-specific inquiries, you can call +1-888-749-8227. Additionally, you can manage your booking, use the live chat, or contact support via WhatsApp through the Help Center on the Sixt website or the SIXT app.

Question 2

What should I do if I experience a vehicle breakdown or emergency?

Accepted Answer

If your rental vehicle breaks down or is involved in an accident, ensure you are in a safe location and contact the Sixt Roadside Assistance team immediately. In the US, call +1-888-749-8543 or +1-888-749-8227 (option 6). For rentals in Canada, call +1-833-957-3950. You will also need to complete the incident or damage report form located in the vehicle's glove box.

Question 3

How do I modify or cancel my Sixt car rental reservation?

Accepted Answer

You can modify or cancel your reservation online through the 'Manage Booking' section on the Sixt website or via the SIXT app. You can adjust your pick-up and return dates, times, locations, or add extras. If you prepaid for your booking, be sure to review the cancellation policy, as cancellation fees may apply depending on how close it is to your pick-up time.

Question 4

What happens if I lock my keys inside the rental vehicle?

Accepted Answer

If you are locked out of your vehicle, contact the 24-hour Sixt Roadside Assistance team. Unless you purchased extended Roadside Assistance Protection during your booking, you may be assessed a service charge for key lockout services, replacement of lost keys, or towing related to the incident.

Question 5

How do I get a copy of my rental invoice?

Accepted Answer

You can easily retrieve and download your rental invoice directly from the Self-Service Portal on the Sixt website or through the SIXT app. Invoices are typically available shortly after you return the vehicle and the rental agreement is officially closed.

Question 6

Can I return my rental car to a different Sixt location?

Accepted Answer

Yes, Sixt offers one-way rentals allowing you to pick up a vehicle at one branch and return it to another. You must select this option during the booking process. Please note that one-way rentals are subject to availability and may incur an additional drop-off surcharge depending on the locations.

Question 7

What forms of payment are accepted for renting a car?

Accepted Answer

Sixt generally requires a valid major credit card in the primary driver's name at the time of pick-up. The credit card must have sufficient available credit to cover the estimated rental charges plus a security deposit. Debit cards may be accepted at certain locations under specific conditions, but prepaid cards and cash are typically not accepted.

Question 8

Do I need to pay a security deposit when renting a car?

Accepted Answer

Yes, a security deposit is required for all Sixt car rentals. The deposit amount is blocked on your credit card at the time of pick-up and varies based on the vehicle category, rental duration, and the location. The hold is released after the vehicle is returned in good condition, though it may take a few business days for your bank to process the release.

Question 9

What should I do if I lose an item in my rental car?

Accepted Answer

If you leave a personal belonging in your rental vehicle, you should report it as soon as possible through the 'Lost and Found' section on the Sixt Help Center website. Provide a detailed description of the item and your rental agreement number so the branch can investigate and assist in returning your property.

Question 10

How can I call Sixt customer service from another country?

Accepted Answer

If you need to call Sixt from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Canada Roadside Assistance
Roadside Support	+1 833 957 3950 Call now 24/7
Damage and Claims (Germany)
Claims Support	+49 89 88984704 Call now
International Customer Care (Germany)
Customer Service	+49 89 66060060 Call now
Ireland Customer Service
Customer Support	+353 1 235 2030 Call now
US Customer Service
General Support	+1 888 749 8227 Call now 24/7
US Roadside Assistance
Roadside Support	+1 888 749 8543 Call now 24/7

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