Question 1

How can I contact NextCar customer service from outside the United States?

Accepted Answer

If you are calling from abroad, you can reach NextCar's international customer support line at +1-443-909-7000. For domestic inquiries, you can call the main support number at +1-877-877-1800.

Question 2

What is the cancellation policy for NextCar reservations?

Accepted Answer

Cancellation policies depend on the type of reservation. 'Pay Later' bookings can generally be canceled without a fee if done in advance. Prepaid reservations are often non-refundable or subject to a cancellation fee, such as a one-day rental charge or a $50 administrative fee, if canceled within 48 hours of the scheduled pickup time. Cancellations must be made through the original booking source.

Question 3

How much is the security deposit when renting a vehicle?

Accepted Answer

The security deposit varies by location, payment method, and vehicle class. It typically ranges from $200 to $500, but can be up to $2,500 for certain vehicles or when using specific insurance coverages. The deposit is held on your credit card for the duration of the rental and is usually released within 3 to 15 business days after the vehicle is returned.

Question 4

What is the minimum age requirement to rent a car?

Accepted Answer

The minimum age to rent a vehicle at most NextCar locations is 21 years old. Drivers between the ages of 21 and 24 are subject to an underage driver surcharge, which varies by location, and may be restricted to renting certain vehicle classes such as economy cars, compact SUVs, or minivans.

Question 5

Who do I contact if I left a personal item in my rental car?

Accepted Answer

If you have lost items or left personal belongings in your rental vehicle, you should contact NextCar customer care at +1-888-380-0808 as soon as possible. Please note that NextCar is not financially responsible for any personal belongings left in the rental vehicle or on the premises.

Question 6

How do I request accessibility equipment for my rental?

Accepted Answer

Renters with physical disabilities who require driving aids or special equipment should contact NextCar customer care at +1-888-380-0808 at least 5 days in advance of their rental. This ensures the equipment is available and allows personnel to install it prior to your arrival.

Question 7

Can I use a debit card to rent a vehicle?

Accepted Answer

Yes, bank-issued debit cards are accepted at many locations, but prepaid debit cards and virtual cards are generally not accepted. Renting with a debit card may require a higher security deposit, proof of a return flight ticket, and verification of personal auto insurance that covers rental vehicles.

Question 8

How are toll charges handled during my rental?

Accepted Answer

Tolls are the responsibility of the renter. NextCar will bill you for the cost of any tolls incurred during your rental period, plus an administrative fee, which is typically $2 for in-state tolls and $5 for out-of-state tolls. Some locations also offer a mandatory or optional toll pass for a daily fee.

Question 9

Can I opt out of receiving SMS notifications about my rental?

Accepted Answer

Yes, if you have opted in to receive SMS messages regarding pickup instructions, reminders, or passcodes, you can opt out at any time by replying 'STOP' to any message you receive. If you need assistance with the SMS service, you can reply 'HELP' or contact customer support.

Question 10

How can I call NextCar customer service from another country?

Accepted Answer

If you need to call NextCar from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Care
Main Support	+1 877 877 1800 Call now Daily 8am-8pm EST

NextCar Customer Service Phone Number & Contact Information

How to Contact NextCar

NextCar Customer Service Phone Numbers

NextCar Customer Service FAQ