Question 1

What is the minimum age to rent a car from E-Z Rent-A-Car?

Accepted Answer

E-Z Rent-A-Car rents to qualified drivers who are 18 years old and older. An additional fee may be applied for renters under 25 years of age.

Question 2

What should I do if I leave something in a rental vehicle?

Accepted Answer

E-Z Rent-A-Car is not responsible for personal items left in rental vehicles. However, if an item is found, it will be turned into the lost and found at the specific rental location. Customers should contact the location where they rented the vehicle for assistance.

Question 3

Does E-Z Rent-A-Car offer discounts or coupons?

Accepted Answer

Yes, E-Z Rent-A-Car provides various car rental coupons and weekly specials, often distributed through their newsletter. These coupons can typically be applied on the E-Z Rent-A-Car website when making a reservation.

Question 4

How can I get help choosing the right rental car?

Accepted Answer

E-Z Rent-A-Car has trained staff available to help customers select the most suitable vehicle for their needs. You can call their Reservations & Customer Service line for assistance.

Question 5

What is the policy for adding an additional driver?

Accepted Answer

An additional driver must be present at the time of rental and meet the same qualification requirements as the primary driver. A daily fee, typically $9.99 USD per day per driver, applies, unless the primary renter is disabled and requires an authorized driver.

Question 6

How can I modify or cancel my E-Z Rent-A-Car reservation?

Accepted Answer

To modify or cancel a reservation made directly with E-Z Rent-A-Car, customers should use the 'Manage My Booking' section on their website. If the reservation was made through a third-party provider, it should be modified or canceled directly through that provider. E-Z Rent-A-Car typically requests cancellation notice for 'Pay Later' reservations to avoid potential 'No Show' fees.

Question 7

When can I expect my security deposit to be refunded?

Accepted Answer

Security deposits are generally refunded or released after the rental agreement concludes. The processing time for the refund to reflect in your bank account typically ranges from 3 to 5 business days.

Question 8

What happens if I return my rental car late?

Accepted Answer

If you anticipate a late return, it is important to contact the rental branch as soon as possible to inform them. Many rental companies offer a grace period (e.g., 59 minutes) before late fees are applied, provided there has been communication with the branch.

Question 9

What documents do international renters need?

Accepted Answer

International renters are typically required to present a valid passport, return flight information (usually within five days of the rental period), and a valid driver's license from their country of residence. If the driver's license is not in English, an International Driver Permit (IDP) is also required.

Question 10

How are tolls handled with E-Z Rent-A-Car vehicles?

Accepted Answer

Many car rental companies offer optional electronic toll payment services for convenience. If not opted for, renters are generally responsible for all tolls incurred during the rental period. It is advisable to inquire about specific toll payment options and policies at the rental counter during vehicle pick-up.

Question 11

How can I call E-Z Rent-A-Car customer service from another country?

Accepted Answer

If you need to call E-Z Rent-A-Car from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Complaints (Prior to filing)
Main	+1 407 888 0519 Call now
Customer Service / Past Rentals
Main	+1 407 674 1006 Call now
Customer Support
Main Support	+1 800 277 3659 Call now Mon-Fri 9am-6pm EST
Reservations & Customer Service
Main	+1 800 277 5171 Call now
Risk/Claims
Main	+1 407 888 0508 Call now
Roadside Assistance
Main	+1 800 654 1111 Call now
Toll Violations
Main	+1 407 888 0501 Call now

E-Z Rent-A-Car Customer Service Phone Number & Contact Information

How to Contact E-Z Rent-A-Car

E-Z Rent-A-Car Customer Service Phone Numbers

E-Z Rent-A-Car Customer Service FAQ