Question 1

How can I contact Thrifty Car Rental customer service?

Accepted Answer

You can reach Thrifty Car Rental customer service by calling their main toll-free hotline at +1-800-847-4389 for reservations and general inquiries. For customers calling from outside the US and Canada, you should contact the specific renting location directly or use the international number provided on your rental agreement. You can also submit inquiries through the online contact forms on the Thrifty website.

Question 2

What should I do if I need roadside assistance during my rental?

Accepted Answer

If you experience a mechanical breakdown, flat tire, lockout, or run out of fuel, you can contact Thrifty's 24/7 Roadside Assistance team. In the United States, call +1-877-435-7650, and in Canada, call +1-877-466-0992. If you purchased the Premium Emergency Roadside Service, many non-mechanical issues like lost keys or lockouts will be covered without additional out-of-pocket fees.

Question 3

How do I change or cancel my Thrifty car rental reservation?

Accepted Answer

You can modify or cancel your reservation online through the Thrifty website by navigating to the View/Modify/Cancel section and entering your confirmation number and last name. Alternatively, you can call the customer service hotline at +1-800-847-4389. Keep in mind that prepaid reservations may be subject to cancellation fees if not canceled within the specified timeframe.

Question 4

How do I contact support for the Blue Chip Rewards program?

Accepted Answer

If you need assistance with your Blue Chip Rewards account, such as updating your profile, checking points, or missing rental credits, you can call the dedicated Blue Chip Member Services line at +1-888-400-8877. You can also email them at BlueChip@Thrifty.com for account-related inquiries.

Question 5

What happens if I return my rental car later than the scheduled time?

Accepted Answer

If you return your vehicle late, Thrifty may charge you for additional rental days. Furthermore, they reserve the right to charge a late return fee of $16 per day (up to a maximum of 5 days) to compensate for the disruption. To avoid or reduce these fees, you should proactively call the On-Rent Helpdesk at +1-877-283-0898 to update the date and time of your return.

Question 6

Can I return my rental car before the scheduled return date?

Accepted Answer

Yes, you can return your car early. However, if you did not prepay your rental charges and return the vehicle more than 24 hours early, an Early Return Fee of $25 may apply to partially compensate for the inability to rent the vehicle to someone else. You can reduce this fee by calling the On-Rent Helpdesk at +1-877-283-0898 to update your return schedule.

Question 7

What should I do if I am involved in an accident with my rental car?

Accepted Answer

In the event of an accident, your first step should be to contact the local police or law enforcement to report the incident. Next, call the nearest Thrifty rental office or the 24/7 customer service line at +1-800-847-4389 to report the damage and receive further instructions. You will also need to fill out an Accident Report form, which can be found on the Thrifty website.

Question 8

How can I get a copy of my rental receipt?

Accepted Answer

You can easily retrieve a copy of your rental receipt online. Visit the Thrifty website and navigate to the Get a Receipt page, where you can search for your past rentals using your driver's license number or rental agreement number. If you need further assistance, you can contact customer support at +1-800-847-4389.

Question 9

What is the policy for lost and found items left in a Thrifty vehicle?

Accepted Answer

Thrifty Car Rental is not responsible for personal belongings left in the vehicle or at the rental location. If you realize you have left an item behind, you should immediately contact the specific rental location where you returned the car or fill out the Lost and Found form available on the customer care section of the Thrifty website to report the missing item.

Question 10

How do I handle toll charges or traffic violations incurred during my rental?

Accepted Answer

If you incur toll charges, parking tickets, or moving violations during your rental period, Thrifty will typically receive the notice and bill the charges to the credit card on file, often along with an administrative fee. For specific inquiries regarding traffic, toll violations, or PlatePass charges, you can visit the customer care section on Thrifty's website to submit a review request or contact their billing department.

Question 11

How can I call Thrifty Car Rental customer service from another country?

Accepted Answer

If you need to call Thrifty Car Rental from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Blue Chip Rewards Member Services
Support Hotline	+1 888 400 8877 Call now 24/7
Customer Support
Service Hotline	+1 800 847 4389 Call now Mon-Fri 7am-7pm CST
On-Rent Helpdesk
Support Hotline	+1 877 283 0898 Call now 24/7
Roadside Assistance (Canada)
Support Hotline	+1 877 466 0992 Call now 24/7
Roadside Assistance (US)
Support Hotline	+1 877 435 7650 Call now 24/7

Thrifty Car Rental Customer Service Phone Number & Contact Information

How to Contact Thrifty Car Rental

Thrifty Car Rental Customer Service Phone Numbers

Thrifty Car Rental Customer Service FAQ