Question 1

How can I contact Enterprise customer service from abroad?

Accepted Answer

If you are calling from outside the United States or Canada, you can reach International Customer Care for reservations at +1-855-266-9289 or customer service at +1-855-266-9565. You can also find specific international phone numbers on the Enterprise website under the 'Contact Us' section by selecting your respective country.

Question 2

What is the cancellation policy for Enterprise car rentals?

Accepted Answer

If you booked a 'Pay Later' rate, there is no cancellation fee, and you can cancel anytime before pickup. For prepaid reservations in the US and Canada, canceling more than 24 hours before pickup incurs a $50 fee, while canceling within 24 hours incurs a $100 fee. In Europe, canceling seven or more days in advance usually results in a full refund.

Question 3

How do I get a refund for a canceled reservation?

Accepted Answer

Refunds for canceled prepaid reservations are automatically processed to the original payment method, minus any applicable cancellation fees. If you cancel a 'Pay Later' reservation, no funds were collected, so no refund is necessary. For other refund inquiries or billing disputes, you should contact customer service at +1-800-264-6350.

Question 4

Is a deposit required to rent a car?

Accepted Answer

Yes, Enterprise requires a security deposit at the time of pickup. The deposit amount varies based on the location, vehicle class, and payment method. The funds will be held on your credit card and released after the vehicle is returned in its original condition, though it may take a few business days for your bank to process the release.

Question 5

What forms of payment are accepted for renting a car?

Accepted Answer

Enterprise accepts major credit cards (Visa, Mastercard, American Express, Discover) for both payment and the security deposit. Debit cards are accepted at many locations, but they may require additional documentation such as a return travel ticket, and the deposit must often still be secured with a credit card. Cash and prepaid cards are generally not accepted for the initial deposit.

Question 6

How do I pay for tolls incurred during my rental?

Accepted Answer

Enterprise offers a TollPass service that automatically covers electronic tolls. If you use this service, you will be charged a daily convenience fee (around $4.95 per day, up to a maximum amount) plus the cost of the tolls. These charges are billed to the credit card on file 4 to 6 weeks after your rental ends. You can also choose to pay tolls yourself using cash or your own transponder where permitted.

Question 7

What should I do if my rental car breaks down or I have an accident?

Accepted Answer

If you experience mechanical issues or an accident, ensure you are in a safe location and contact Enterprise's 24/7 Roadside Assistance at +1-800-307-6666. If another vehicle is involved in an accident, contact local authorities to file a police report, and then notify the rental branch where you picked up the car to fill out an incident report.

Question 8

How can I get help with my Enterprise Plus loyalty account?

Accepted Answer

For assistance with your Enterprise Plus account, including missing points, tier status, or profile updates, you can log into your account online or call the dedicated Enterprise Plus member services line at +1-866-540-6222.

Question 9

Can I modify my reservation after it has been booked?

Accepted Answer

Yes, you can view, modify, or cancel your reservation online through the Enterprise website or mobile app by entering your confirmation number and name. Note that modifying the dates, times, or locations of your rental may result in a change to the rental rate, taxes, or surcharges.

Question 10

How can I call Enterprise Rent-A-Car customer service from another country?

Accepted Answer

If you need to call Enterprise Rent-A-Car from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Support
Customer Service	+1 844 307 8009 Call now Mon-Fri 7am-7pm, Sat-Sun 8am-5pm CST
Reservations	+1 844 307 8008 Call now Mon-Fri 7am-7pm, Sat-Sun 8am-5pm CST
Roadside Assistance	+1 844 556 4930 Call now 24/7

Enterprise Rent-A-Car Customer Service Phone Number & Contact Information

How to Contact Enterprise Rent-A-Car

Enterprise Rent-A-Car Customer Service Phone Numbers

Enterprise Rent-A-Car Customer Service FAQ