Question 1

How can I contact Dollar or Thrifty customer service if I am calling from outside the U.S. or Canada?

Accepted Answer

For Thrifty Car Rental, if you are calling from outside the United States and Canada, you can contact them at +1-405-773-7980. For Dollar Car Rental, the primary reservation line is +1-800-800-4000, which operates 24/7.

Question 2

What is the minimum age to rent a car from Dollar or Thrifty?

Accepted Answer

For Dollar Car Rental, the minimum age to rent a vehicle is generally 20 years old, though some locations may require a minimum age of 23. Renters aged 20-24 may be subject to an underage driver fee, which varies by location. For Thrifty Car Rental, the minimum age is typically 20 years old for most vehicles, but 25 for select specialty vehicles in Canada and internationally. An underage driver fee applies to renters under 25.

Question 3

What documents are required to rent a car from Dollar or Thrifty?

Accepted Answer

To rent a vehicle from Dollar or Thrifty, you generally need a valid driver's license in your own name, held for at least one year, and a valid major credit card with available credit. For prepaid reservations, the same credit card used for payment must be presented. International renters may also need a passport and potentially an International Driving Permit (IDP) in conjunction with their country's license.

Question 4

Can I use a debit card to rent a car from Dollar or Thrifty?

Accepted Answer

Yes, both Dollar and Thrifty generally accept debit cards for payment at the end of the rental. However, for qualifying to rent at the beginning of the rental, specific policies apply. Thrifty may place a significant incidental hold (e.g., $500), run a credit check, and require two forms of ID along with proof of return travel at airport locations. Dollar also performs a debit card screening and may require a major credit card if the screening criteria are not met. Certain vehicle types may be restricted when using a debit card.

Question 5

What is the policy for adding an additional driver to my rental?

Accepted Answer

For both Dollar and Thrifty, additional drivers must appear at the time of rental, sign the rental agreement, and meet the same age and driver's license requirements as the primary renter. While Dollar may not charge for the first additional driver in some cases, a fee typically applies for subsequent additional drivers or in specific locations. Thrifty generally charges an additional driver fee, which can vary by location.

Question 6

Do I need an International Driving Permit (IDP) to rent a car?

Accepted Answer

For Dollar Car Rental, an International Driving Permit (IDP) is not always required; a valid driver's license from your country of origin is often sufficient. Similarly, Thrifty Car Rental accepts local, foreign, and international driver's licenses. However, international renters are advised to carry their valid driver's license along with a passport, and an IDP may be required in conjunction with your country's license in some regions.

Question 7

How can I modify or cancel my Dollar or Thrifty reservation?

Accepted Answer

You can typically modify or cancel your Dollar or Thrifty reservation online through their respective websites by accessing the 'View, Modify, Cancel' or 'Manage' sections. Changes and cancellations are subject to the terms and conditions of your specific reservation.

Question 8

Does Dollar or Thrifty offer roadside assistance?

Accepted Answer

Yes, Thrifty Car Rental offers a Premium Emergency Roadside Service program available 24 hours a day, seven days a week. This optional service can reduce your financial liability for non-mechanical problems or issues resulting from an accident. You can call their 24/7 roadside assistance toll-free numbers: +1-877-435-7650 (U.S.) and +1-877-466-0992 (Canada). Dollar also provides customer support for issues like SiriusXM troubleshooting during a rental.

Question 9

How are tolls handled with a Dollar or Thrifty rental car?

Accepted Answer

Both Dollar and Thrifty offer optional electronic toll payment services, such as PlatePass, which allow you to use electronic toll lanes without stopping. Toll charges incurred will then be billed to your rental agreement. It is recommended to check with the rental location for specific details and pricing for these services, as policies and fees can vary.

Question 10

Can I use a prepaid gift card for my rental?

Accepted Answer

Dollar Car Rental accepts prepaid gift cards (American Express, MasterCard, and Visa) as a form of payment at the time of rental return, but not to reserve a rental. They explicitly state that prepaid gift card details are only accepted at the time of return and will not be requested over the phone.

Question 11

How can I call Dollar Thrifty Automotive Group customer service from another country?

Accepted Answer

If you need to call Dollar Thrifty Automotive Group from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Dollar Support
Dollar Reservations	+1 800 800 4000 Call now Daily 7am-7pm CST
Thrifty International Support
General Inquiries (outside U.S. & Canada)	+1 405 773 7980 Call now
Thrifty Roadside Assistance (Canada)
Roadside Assistance	+1 877 466 0992 Call now 24/7
Thrifty Roadside Assistance (U.S.)
Roadside Assistance	+1 877 435 7650 Call now 24/7
Thrifty Support
Thrifty Reservations	+1 800 847 4389 Call now Daily 7am-7pm CST

Dollar Thrifty Automotive Group Customer Service Phone Number & Contact Information

How to Contact Dollar Thrifty Automotive Group

Dollar Thrifty Automotive Group Customer Service Phone Numbers

Dollar Thrifty Automotive Group Customer Service FAQ