Question 1

How can I contact Fox Rent A Car customer service from abroad?

Accepted Answer

You can reach Fox Rent A Car customer service internationally by calling their main support line at +1-800-432-1000 or their reservations line at +1-800-225-4369. Alternatively, you can use the online contact form on their website or email customerservice@foxrentacar.com.

Question 2

What is the phone number for Emergency Roadside Assistance?

Accepted Answer

If you experience a breakdown, lockout, or other urgent issue with your rental vehicle, you can contact Fox Rent A Car's Emergency Roadside Assistance at +1-323-593-7490.

Question 3

How do I cancel my reservation and get a refund?

Accepted Answer

If you booked directly through the Fox Rent A Car website, you can cancel online via the Manage Reservation page. For prepaid reservations, cancellations made 48 hours or more before pickup receive a full refund by calling the billing department at +1-855-577-7181. Cancellations within 48 hours forfeit the prepaid amount unless you purchased Cancel for Any Reason Protection.

Question 4

What should I do if I get into an accident with my rental car?

Accepted Answer

First, ensure everyone is safe and call 911 to file a police report. Then, contact the Fox Rent A Car Claims Department at +1-310-342-5155 (option 2) or complete the accident/incident report form online. Be sure to take photos and exchange information with any other drivers involved.

Question 5

How do I request an e-receipt or invoice for my past rental?

Accepted Answer

You can request an e-receipt by visiting the Contact Us page on the Fox Rent A Car website and selecting 'Need E-Receipt/Invoice' from the contact category dropdown. You will need to provide your name, email, and reservation or rental agreement number.

Question 6

What is the security deposit policy for renting a car?

Accepted Answer

Fox Rent A Car requires a security deposit at the time of pickup. The deposit is typically equal to the estimated amount of the rental plus an additional $300 USD. This amount is held on your credit card and released after the vehicle is returned in good condition.

Question 7

Can I modify a prepaid 'Pay Now' reservation?

Accepted Answer

Prepaid reservations cannot be directly modified. If you need to change your pickup or drop-off date, time, or location, you must cancel your existing reservation and rebook at the current rates on the Fox Rent A Car website.

Question 8

How do I get my Fox Rewards points back if I cancel a booking?

Accepted Answer

If you used Fox Rewards or FoxBucks to pay for a reservation and need to cancel, you must email your cancellation details to rewards@foxrentacar.com. The customer service team will manually return the points to your loyalty account.

Question 9

What happens if I return the rental car excessively dirty?

Accepted Answer

Fox Rent A Car requires vehicles to be returned in a reasonable condition. Smoking and vaping are strictly prohibited and carry a mandatory cleaning fee of $400 to $1,000. Additional fees may also apply for excessive dirt, sand, new stains, odors, or pet hair.

Question 10

Are additional drivers allowed to drive the rental vehicle?

Accepted Answer

Yes, additional drivers are permitted but must meet the same age, license, and credit card requirements as the primary driver. An additional daily fee applies, though this fee is waived for the renter's spouse, domestic partner, or a companion driver for a renter with a disability.

Question 11

How can I call Fox Rent A Car customer service from another country?

Accepted Answer

If you need to call Fox Rent A Car from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Billing & Refunds
Billing Support	+1 855 577 7181 Call now
Claims Department
Accident & Claims	+1 310 342 5155 Call now
Customer Service
Support Hotline	+1 800 432 1000 Call now Mon-Fri 7am-6pm PST
Emergency Roadside Assistance
Roadside Assistance	+1 323 593 7490 Call now 24/7
Reservations
Reservations Hotline	+1 800 225 4369 Call now

Fox Rent A Car Customer Service Phone Number & Contact Information

How to Contact Fox Rent A Car

Fox Rent A Car Customer Service Phone Numbers

Fox Rent A Car Customer Service FAQ