Question 1

How can I contact Goldcar customer service?

Accepted Answer

You can contact Goldcar customer service by calling their international support line at +34 91 834 14 00. For reservations, you can call +34 91 834 40 64. Support is also available via email at escustomerservice@goldcar.com or through the customer area on their website.

Question 2

What should I do if my rental car breaks down?

Accepted Answer

If your vehicle cannot be driven, you must contact the 24/7 Roadside Assistance Department immediately. You will need to provide your contract or license plate number and the exact location of the vehicle. The roadside assistance number for Spain is +34 91 536 82 51.

Question 3

What is the procedure in case of an accident?

Accepted Answer

In the event of an accident, you must complete the 'Declaration of an Accident' form found in the vehicle's glove box. If there are injuries, call 112 immediately. You must deliver the completed documentation to the nearest Goldcar office within 48 hours, regardless of who is at fault.

Question 4

How do I cancel or modify my reservation?

Accepted Answer

You can directly modify or cancel your reservation by logging into the customer area on the Goldcar website. Navigate to the 'My Goldcar' section to manage your booking details, update rental dates, or process a cancellation before your scheduled pick-up time.

Question 5

What is the Key'n Go service?

Accepted Answer

Key'n Go is an automated key collection system that allows you to bypass the rental desk and pick up your car keys directly from a smart kiosk. This service is designed to speed up the vehicle pick-up process and includes comprehensive coverage without requiring a deposit.

Question 6

Can I rent a car without a credit card?

Accepted Answer

Generally, Goldcar requires a valid credit card in the main driver's name for the reservation and security deposit. However, some locations may accept a debit card if you purchase additional comprehensive coverage, though specific conditions and higher deposits may apply.

Question 7

How do I request an invoice for my rental?

Accepted Answer

You can request and download an invoice directly from the Goldcar website or the Goldcar Help Center. You will need your contract number and the email address used for the booking to access and print your final invoice.

Question 8

Can I extend my rental period once I have the car?

Accepted Answer

Yes, you can extend your rental period while the car is still in your possession, subject to vehicle availability and additional charges. You must contact Goldcar or visit a local office before your current rental agreement expires to arrange the extension.

Question 9

What happens if I return the car with less fuel?

Accepted Answer

If you do not return the vehicle with the agreed amount of fuel, you will be charged for the missing fuel along with a refueling penalty fee. It is recommended to check your specific fuel policy (e.g., Full-to-Full) and return the car accordingly to avoid extra charges.

Question 10

How can I call GOLDCAR customer service from another country?

Accepted Answer

If you need to call GOLDCAR from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Care
International Support	+34 918 34 14 00 Call now Daily 8am-8pm CET
Reservations
International	+34 918 34 40 64 Call now Mon-Sun 8am-8pm
Roadside Assistance
France	+33 800 35 40 00 Call now 24/7
Italy	+39 02 5824 0594 Call now 24/7
Portugal	+351 22 145 0472 Call now 24/7
Spain	+34 915 36 82 51 Call now 24/7

GOLDCAR Customer Service Phone Number & Contact Information

How to Contact GOLDCAR

GOLDCAR Customer Service Phone Numbers

GOLDCAR Customer Service FAQ