Question 1

How can I contact Europcar customer service from abroad?

Accepted Answer

You can contact Europcar's international support line at +33 1 30 44 90 00. Additionally, Europcar provides specific reservation center phone numbers for various countries, such as +1 877 940 6900 for the USA and Canada, and +44 870 607 5000 for the UK.

Question 2

Can I cancel my Europcar reservation and get a refund?

Accepted Answer

Yes, you can cancel your reservation free of charge if you do so at least 48 hours before the scheduled pick-up time, provided you did not book a non-refundable or non-changeable rate (such as the Light Package). Refunds for prepaid bookings will be processed to the original payment method.

Question 3

What happens if I cancel my reservation late or do not show up?

Accepted Answer

If you cancel within 48 hours of your scheduled pick-up time, a late cancellation fee will be applied. If you do not cancel and fail to show up at the rental location, a no-show penalty will be charged. These fees are deducted from any prepaid amounts or charged to the card on file.

Question 4

Can I return my rental vehicle earlier than the scheduled date?

Accepted Answer

You are welcome to return your vehicle before the scheduled return date and time. However, Europcar does not offer refunds for unused rental days or pre-paid accessory fees when a vehicle is returned early, as the rental agreement covers a fixed period.

Question 5

How long does it take for Europcar to refund my deposit?

Accepted Answer

Once your rental is completed and the vehicle is returned without damage, Europcar will release your deposit. It typically takes anywhere from 3 to 15 working days for the funds to appear in your account, depending on your bank or credit card provider.

Question 6

What should I do if I have an accident or breakdown with my rental car?

Accepted Answer

In the event of a breakdown or accident, you should immediately contact Europcar's 24/7 roadside assistance team using the phone number provided in your rental agreement. For accidents, you must also complete the accident report form found in the glove compartment and submit it to your rental branch within 24 hours.

Question 7

Can I modify my booking online?

Accepted Answer

Yes, you can modify your booking online through the modify/cancel section of the Europcar website. Changes can typically be made up to 48 hours before your scheduled pick-up time, unless you booked a non-modifiable rate. Keep in mind that modifying your booking may result in a change in the rental rate.

Question 8

What is the Europcar fuel policy?

Accepted Answer

Europcar generally offers two fuel options: 'Full to Full' and 'Full to Empty.' With 'Full to Full,' you must return the vehicle with a full tank of fuel (and provide a receipt from a nearby station) to avoid refueling charges. With 'Full to Empty,' you pay for the initial tank of fuel in advance and can return the car as empty as possible, with no refund for unused fuel.

Question 9

Can I return the vehicle to a different Europcar location?

Accepted Answer

Yes, Europcar allows one-way rentals where you can pick up a vehicle at one branch and return it to another within their network. This service must be selected during the booking process and may incur an additional one-way drop-off fee.

Question 10

How can I call Europcar customer service from another country?

Accepted Answer

If you need to call Europcar from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
France Reservations
Main	+33 825 35 83 58 Call now
Germany Reservations
Main	+49 40 520188000 Call now
Global Support
International Support	+33 1 30 44 90 00 Call now Mon-Fri 8am-8pm, Sat-Sun 9am-6pm CET
Italy Reservations
Main	+39 06 9670 9592 Call now
Spain Reservations
Main	+34 913 43 45 12 Call now
UK Reservations
Main	+44 870 607 5000 Call now
USA & Canada Reservations
Toll-Free	+1 877 940 6900 Call now

Europcar Customer Service Phone Number & Contact Information

How to Contact Europcar

Europcar Customer Service Phone Numbers

Europcar Customer Service FAQ