Question 1

What are the requirements to rent a car?

Accepted Answer

To rent a car, you typically need to be at least 21 years old and possess a valid driving license for a minimum of 2 years. A valid credit card (Visa or MasterCard) in the driver's name is also required for the deposit.

Question 2

Can I add an additional driver to my rental agreement?

Accepted Answer

Yes, an additional driver can be included in the rental agreement. This usually needs to be arranged upon reservation and may incur an extra charge according to the current price list.

Question 3

What is the fuel policy for rental cars?

Accepted Answer

Rental cars are provided with a full tank of fuel and must be returned with a full tank. If the car is returned with an incomplete tank, the customer will be charged for the missing fuel, plus an additional fee.

Question 4

What is the cancellation policy for bookings?

Accepted Answer

Cancellation terms depend on the specific booking. Generally, prepaid rentals may be eligible for a full refund if cancelled at least six hours before pickup. It is advisable to check your rental agreement or contact customer service for details regarding potential fees and specific cancellation deadlines.

Question 5

What types of insurance are included in the rental price?

Accepted Answer

The rental price typically includes liability insurance, comprehensive insurance, and theft protection. Additional options like Collision Damage Waiver (CDW) and Theft Protection (TP) reduce the renter's liability in case of damage or theft, provided a police report is presented and car keys/documents are returned.

Question 6

Can I travel to other countries with the rental vehicle?

Accepted Answer

Yes, all vehicles are equipped with a Green Card (International Motor Insurance Card), allowing travel to all EU countries. For cross-border travel, it is recommended to inquire about specific cross-border insurance requirements at the rental desk.

Question 7

What happens if I return the car later than the agreed time?

Accepted Answer

A grace period of 59 minutes is usually allowed after the scheduled return time. Beyond this grace period, an additional day's charge will be applied. Significant delays without prior notification may result in higher charges.

Question 8

How can I pay for the rental service and deposit?

Accepted Answer

Payment for the rental service can typically be made by credit card or directly to the company's bank account. Deposits are generally accepted via credit card (Visa or MasterCard) in the driver's name.

Question 9

Are there options for picking up or returning the car outside of standard office hours?

Accepted Answer

Yes, it is possible to pick up or return a car outside of the standard office hours (8:00 AM - 10:00 PM), but an additional fee may apply for this service.

Question 10

How can I call Adria Rent a Car customer service from another country?

Accepted Answer

If you need to call Adria Rent a Car from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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Main Office
Customer Support	+386 31 747 400 Call now Daily 8am-10pm CET

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