Question 1

How can I contact U-Haul customer service from abroad?

Accepted Answer

Customers calling from outside the US and Canada can reach U-Haul by dialing +1-800-468-4285 or +1-800-789-3638. Since toll-free numbers may not connect or may incur charges internationally, customers can also use the Live Chat feature or submit an email request through the U-Haul website for support.

Question 2

What is U-Haul's cancellation policy?

Accepted Answer

You can cancel your U-Haul truck or trailer reservation online, via the U-Haul app, or by calling customer service. It is highly recommended to cancel at least 24 hours prior to your scheduled pick-up time. Failure to cancel and not showing up may result in a no-show fee.

Question 3

How do I request a refund for a U-Haul rental?

Accepted Answer

If you are eligible for a refund due to a cancellation or a dispute, the amount will be credited back to your original form of payment. You can request a refund by contacting the location where you rented the equipment or by calling U-Haul customer service with your contract number. Processing times vary by financial institution.

Question 4

What should I do if I need roadside assistance?

Accepted Answer

If you experience a breakdown, flat tire, or lockout, you can request U-Haul Roadside Assistance 24/7 by calling +1-800-528-0355 or by using the U-Haul app. A service provider will be dispatched to your location to repair the equipment or assist you in getting back on the road.

Question 5

Can I change my U-Haul drop-off location after picking up the equipment?

Accepted Answer

Yes, you can change your drop-off location, but you must notify U-Haul in advance. You can do this by contacting customer service or managing your reservation in the U-Haul app. Be aware that changing the destination on a one-way rental may result in a rate adjustment or additional drop-off fees.

Question 6

How do I report an accident or damage to my U-Haul rental?

Accepted Answer

If you are involved in an accident, first ensure everyone's safety and contact the police to file a report. Afterward, you must report the incident to U-Haul by calling Roadside Assistance at +1-800-528-0355 and filing a formal damage report through the U-Haul website or app.

Question 7

How do I access my U-Box container while it is in storage?

Accepted Answer

You can access your U-Box container at a secure U-Haul storage facility without any additional access fees. To do so, you need to schedule an access time by logging into your U-Haul account online, using the mobile app, or contacting customer support to ensure your container is staged and ready for you.

Question 8

What happens if I return my U-Haul truck late?

Accepted Answer

U-Haul rentals are scheduled for a specific timeframe. If you return the equipment later than your contracted time, you will be charged for an additional rental period, which is usually a full day's rate. To avoid unexpected late fees, contact U-Haul to officially extend your reservation if you need more time.

Question 9

How do I dispute an unexpected charge on my final receipt?

Accepted Answer

If you notice an incorrect charge for fuel, cleaning, or mileage on your final receipt, you should first contact the specific U-Haul location where you returned the equipment. If the issue remains unresolved, you can escalate the dispute by calling U-Haul's main customer service line and providing your contract number.

Question 10

How can I call U-Haul customer service from another country?

Accepted Answer

If you need to call U-Haul from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
General Support	+1 800 468 4285 Call now 24/7
Roadside Assistance	+1 800 528 0355 Call now 24/7

U-Haul Customer Service Phone Number & Contact Information

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U-Haul Customer Service Phone Numbers

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