Question 1

How do I activate my Ally Bank debit card?

Accepted Answer

You can activate your Ally Bank debit card by calling 1-833-414-4855. If you are outside the U.S., call +1-757-917-2559. You will need your card with you for activation.

Question 2

How do I reset my Ally Bank debit card PIN?

Accepted Answer

To reset or change your debit card PIN, call 1-833-414-4855 (or +1-757-917-2559 if outside the U.S.) and use the automated system. You will need the last 4 digits of your debit card number and the expiration date.

Question 3

Does Ally Bank have physical branch locations?

Accepted Answer

No, Ally Bank is an online-only bank and does not operate physical branch locations.

Question 4

How can I deposit cash into my Ally Bank account?

Accepted Answer

As an online bank, Ally does not accept cash deposits. You can deposit funds through online transfers, direct deposits, or wire transfers.

Question 5

What should I do if I am traveling internationally with my Ally Bank account?

Accepted Answer

To help ensure uninterrupted service when traveling internationally, it is recommended to call Ally Bank at 1-877-247-2559 to set up a travel notice for your account.

Question 6

How do I contact Ally Bank customer service if I am outside the U.S.?

Accepted Answer

If you need to contact Ally Bank while traveling internationally, you can call collect at 1-757-247-2559.

Question 7

How can I order new checks for my Ally Bank account?

Accepted Answer

You can order standard Ally Bank checks online, through the Ally app, or by calling customer service at 1-877-247-2559.

Question 8

Does Ally Bank offer business banking accounts?

Accepted Answer

No, Ally Bank does not currently offer business banking products.

Question 9

How do I request a cashier's check from Ally Bank?

Accepted Answer

You can request a cashier's check by calling Ally Bank at 1-877-247-2559. There is no charge for this service.

Question 10

What if I forget my Automated Telephone Banking PIN?

Accepted Answer

If you forget your Automated Telephone Banking PIN, you can log in to your online account to reset it, or you can call Ally Bank at 1-877-247-2559 for assistance.

Question 11

How can I call Ally Bank customer service from another country?

Accepted Answer

If you need to call Ally Bank from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Ally Auto Support
General Support	+1 888 925 2559 Call now Mon-Fri 8am-11pm ET, Sat 9am-7pm ET
Ally Invest Support
General Support	+1 855 880 2559 Call now 24/7
Credit Card Support
General Support	+1 888 366 2559 Call now 24/7
International Support	+1 412 402 6500 Call now 24/7
Customer Service
Banking Support	+1 877 247 2559 Call now 24/7
Debit Card Activation & PIN Reset
Automated System	+1 833 414 4855 Call now 24/7
Home Loans Support
General Support	+1 855 256 2559 Call now Mon-Fri 8:30am-8pm EST, Sat 10am-4pm EST
International Banking Support
General Support	+1 757 247 2559 Call now 24/7

Ally Bank Customer Service Number, Support Phone & Contact Info

About Ally Bank & Customer Service

Ally Bank's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)