Question 1

How can I contact Revolut customer support?

Accepted Answer

Revolut primarily offers customer support through its secure in-app chat, which is available 24/7. For Premium, Metal, and Ultra plan customers, in-app calling is also accessible. If you are unable to access your account and therefore the in-app chat, you can contact Revolut via email at support@revolut.com.

Question 2

Is there a phone number to speak to a human agent?

Accepted Answer

Revolut generally does not provide a direct phone number for speaking with a human agent for most customer service inquiries, as it prioritizes secure and efficient in-app chat support. However, customers on Premium, Metal, and Ultra plans have the option to access in-app calling to speak with a support team member.

Question 3

What should I do if I lose my Revolut card or it's stolen?

Accepted Answer

If your Revolut card is lost or stolen, you should immediately block it through the Revolut app to prevent unauthorized use. Alternatively, you can call one of the automated phone lines to block your card: +442033228352 (UK), +18447443512 (US), or +37052143608 (Lithuania/Ireland).

Question 4

How do I get a refund for a transaction?

Accepted Answer

To initiate a refund, you should first contact the merchant directly and request the refund. Once the merchant processes it, the refund typically appears in your Revolut account within 7 to 10 days. If you are unable to resolve the issue with the merchant, you can dispute the transaction through the Revolut app by locating the specific transaction and selecting the 'Get help' option.

Question 5

What if I can't log in to my Revolut account?

Accepted Answer

If you are experiencing issues logging into your Revolut account due to a lost phone number or forgotten passcode, you can follow the recovery steps provided within the Revolut app to regain access via in-app chat. If these steps do not resolve the issue and you still cannot access your account or the chat, you can reach out to Revolut support via email at support@revolut.com.

Question 6

Does Revolut offer buyer protection?

Accepted Answer

Revolut Pay includes a Buyer Protection Policy for eligible purchases, covering situations where an item was not delivered, was significantly different from its description, was defective, counterfeit, or if a promised refund was not received. Claims must be submitted through the Revolut app within 90 days of delivery or fulfillment, or 360 days after the transaction (whichever comes first), after you have first attempted to resolve the issue with the merchant.

Question 7

How can I report suspicious activity or fraud on my account?

Accepted Answer

If you detect any unusual activity on your Revolut account or suspect you might be a victim of fraud or a scam, it is crucial to report it immediately via the in-app chat. This allows the support team to help secure your account promptly. Revolut will never contact you about your personal account without prior notification through the in-app chat.

Question 8

Can I get a refund for my Revolut plan fee?

Accepted Answer

You may be eligible for a refund of your Revolut plan fee under certain conditions. If you signed up for a new plan within the last 14 days and have not yet used your account, you might be able to switch to a lower-priced plan and receive a refund. Additionally, if you upgrade to a higher-priced plan mid-billing cycle, any unused days from your previous plan will be refunded instantly. Refunds may also be issued if your account was temporarily restricted due to circumstances beyond your control.

Question 9

What information is required to open a Revolut account?

Accepted Answer

To open a Revolut account, you typically need to provide a valid mobile phone number, a valid email address, personal details including your current address, date of birth, full name, and citizenship(s). You will also need a valid government-issued document for identity verification and a selfie for account security. Applicants must be over 16 years old and a legal resident of a supported country.

Question 10

How can I call Revolut customer service from another country?

Accepted Answer

If you need to call Revolut from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Automated Phone Line (Lithuania/Ireland)
Block Card	+370 5 214 3608 Call now 24/7
Automated Phone Line (US)
Block Card	+1 844 744 3512 Call now 24/7
Support
Automated Phone Line	+44 20 3322 8352 Call now 24/7

Revolut Customer Service Phone Number & Contact Information

How to Contact Revolut

Revolut Customer Service Phone Numbers

Revolut Customer Service FAQ