Question 1

How can I contact Bank of America customer service?

Accepted Answer

You can contact Bank of America customer service by phone at 1-800-432-1000. Phone support is available Monday to Friday: 8 a.m. to 11 p.m. ET and Saturday to Sunday: 9 a.m. to 6 p.m. ET.

Question 2

How do I change or modify a Bank of America service?

Accepted Answer

You can contact Bank of America at 1-800-432-1000 during operating hours to change or modify a service.

Question 3

How do I get a refund from Bank of America?

Accepted Answer

To inquire about a refund, contact Bank of America customer support at 1-800-432-1000.

Question 4

How do I file a complaint with Bank of America customer service?

Accepted Answer

You can file a complaint with the Bank of America customer service department by calling 1-800-432-1000.

Question 5

How can I activate my debit card?

Accepted Answer

You can activate a permanent debit card by logging into the Mobile Banking app or bankofamerica.com/activatedebitcard, using your card at any Bank of America ATM, or by calling 1-888-624-2323.

Question 6

What should I do if my credit card is lost or stolen?

Accepted Answer

If you haven't received your credit card or need to report a lost or stolen credit card, call 1-800-732-9194. If you are outside the U.S., call 1-757-677-4701.

Question 7

How can I close a checking or savings account?

Accepted Answer

You can close a checking or savings account in person at a financial center, by calling 1-800-432-1000, or by sending a written request via mail.

Question 8

How do I stop payment on a personal check?

Accepted Answer

You can request a stop payment on a personal check via Online Banking or by calling customer service at 1-800-432-1000. You will need to provide the check number, date written, exact amount, and payee.

Question 9

How can I update my legal name on my account?

Accepted Answer

To change your legal name, bring a government-issued photo ID and any additional required documentation to a Bank of America financial center. If you don't live near a financial center, contact customer service at 1-800-432-1000.

Question 10

How can I contact Bank of America through email or chat?

Accepted Answer

To contact Bank of America through email or chat, log in to Online Banking and select the 'Contact us' link in the Help & Support menu. Choose the topic you would like to discuss, and available contact options, including email or chat if agents are available, will be displayed.

Question 11

How can I call Bank of America customer service from another country?

Accepted Answer

If you need to call Bank of America from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessible Banking Services
Spanish	+1 800 688 6086 Call now
Account Closure
Close IRA or CD Account	+1 888 827 1812 Call now
Credit Card Services
Apply for a Credit Card	+1 800 932 2775 Call now
Credit Card Accounts (General)	+1 800 421 2110 Call now
Credit Card TTY/TDD	+1 800 222 7365 Call now
Lost/Stolen or Not Received Credit Card	+1 800 732 9194 Call now
Lost/Stolen or Not Received Credit Card (Outside U.S.)	+1 757 677 4701 Call now
Customer Service
General Support	+1 800 432 1000 Call now Mon-Fri 8am-11pm, Sat-Sun 9am-6pm ET
Debit Card Services
Activate Permanent Debit Card	+1 888 624 2323 Call now
Activate Permanent Debit Card (Outside U.S.)	+1 925 675 6195 Call now
Investment Services
Bank of America Private Bank	+1 800 878 7878 Call now
Merrill Edge Self Directed	+1 877 653 4732 Call now
Merrill Guided Investing	+1 888 654 6837 Call now
Loans
Home and Auto Loans	+1 800 900 9000 Call now
Home Equity Customer Service	+1 800 269 3084 Call now
Mortgage Customer Service	+1 800 669 6607 Call now
Mobile and Online Banking
Customer Support	+1 800 933 6262 Call now
TTY for Speech or Hearing Impaired
General TTY	+1 800 288 4408 Call now

Bank of America Customer Service Number, Support Phone & Contact Info

About Bank of America & Customer Service

Bank of America's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)