Question 1

How can I contact Wise customer support?

Accepted Answer

The fastest way to get help is by checking the Wise Help Centre, which contains answers to most common questions. For personalized support, it is recommended to log in to your Wise account on the website or app and use the 'Help' or '?' button to access the smart Help Centre, which can direct you to email or chat options. If you are in the US and cannot log in, you can call the toll-free number +1 888 501 4041, which operates 24/7.

Question 2

How do I request a refund for a Wise transfer?

Accepted Answer

If your transfer is cancelled or returned by the recipient's bank, Wise will automatically refund it to the account or card you used for payment. For EUR Direct Debits, you can request a refund from Wise up to 8 weeks after the payment was made, typically available one working day after the payment clears. For AUD, CAD, GBP, and USD Direct Debits, refunds are generally only processed if there was a technical error. If Wise requires additional details for a refund, they will email you to provide the necessary bank information.

Question 3

How long does it take to receive a refund from Wise?

Accepted Answer

The time it takes to receive a refund depends on the original payment method. Wise can only process a refund once they have received your original payment. If you paid by bank transfer and then cancelled, they must wait for your payment to arrive before processing the refund. Card refunds can take up to 10 working days due to processing times by both Wise's payment partner and your card-issuing bank.

Question 4

What should I do if I'm having trouble logging into my Wise account?

Accepted Answer

If you're experiencing login issues, first ensure you are entering the correct email and password. You can also try logging in using linked accounts like Google, Facebook, or Apple ID if applicable. If problems persist, use the 'Trouble Logging In' option on the login screen to reset your password, fix two-step verification issues, update your phone number, or reactivate a deactivated account. You can also try uninstalling and reinstalling the app or ensuring it's updated to the latest version.

Question 5

How can I update my personal details or address on my Wise account?

Accepted Answer

After logging in to your Wise account, you can typically update your personal information, including your address, through your account settings or profile section. This usually involves navigating to your dashboard, clicking on 'Update My Account', or selecting your avatar/name and then 'Profile' to edit contact details.

Question 6

What should I do if my Wise card is lost or stolen?

Accepted Answer

If your Wise card is lost or stolen, you should immediately freeze or unfreeze it through your Wise account on the website or app to prevent unauthorized use. You can also report fraudulent payments or request a replacement card directly from your account.

Question 7

Are there limits to how much money I can send with Wise?

Accepted Answer

Wise has limits on how much money you can send, which can vary depending on the currency, payment method, and your verified status. For large transfers, Wise may require additional documents to verify the source of funds. It is recommended to check the 'Sending large transfers' section in the Help Centre for specific limits and requirements.

Question 8

How does Wise verify my identity and address?

Accepted Answer

Wise verifies your identity and address as part of its account setup and security procedures. This typically involves providing identification documents and proof of address. The process is designed to ensure compliance with financial regulations and to keep your account secure. Details on how to verify your identity and address can be found in the 'Managing your account' section of the Help Centre.

Question 9

Can I use Wise in any country?

Accepted Answer

You can register and send money with Wise from most countries globally, and hold money if you live in a country where a Wise account can be opened. The Wise card can be used in most places where debit cards are accepted. However, Wise services are not available in certain countries and regions due to regulatory restrictions.

Question 10

How can I call Wise customer service from another country?

Accepted Answer

If you need to call Wise from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Support
UK Support	+44 20 3695 0999 Call now Mon-Fri 8am-8pm local time
Customer Support (US Toll-Free)
US Support	+1 888 501 4041 Call now 24/7

Wise Customer Service Phone Number & Contact Information

How to Contact Wise

Wise Customer Service Phone Numbers

Wise Customer Service FAQ