Question 1

How can I contact Truist customer service?

Accepted Answer

For general inquiries within the U.S., you can call 844-4TRUIST (844-487-8478). If you are calling from outside the U.S., please dial +1-910-914-8250. Live assistance is available Monday through Friday, 8 AM to 8 PM ET, and Saturday, 8 AM to 5 PM ET. Automated assistance is available 24 hours a day.

Question 2

How do I report a lost or stolen debit or credit card?

Accepted Answer

To report a lost or stolen Truist debit or credit card, it is important to contact Truist immediately. You can call +18002265228. Alternatively, you can also call the general support number at 844-4TRUIST (844-487-8478) and select the appropriate option for lost or stolen cards. Reporting promptly helps protect your account from unauthorized use.

Question 3

How can I report suspicious activity or fraud on my account?

Accepted Answer

To report fraud or suspicious activity on your Truist account, you can call 844-4TRUIST (844-487-8478) and select option 1 for 24/7 fraud support. If you receive suspicious emails or texts claiming to be from Truist, do not respond or click any links; instead, forward them to emailabuse@truist.com and then delete them. For questions about a fraud claim, you can contact the Truist Enterprise Fraud Management team at 1-866-802-4955.

Question 4

How do I update my contact information with Truist?

Accepted Answer

You can update your contact information, such as your phone number and email address, through Truist Online Banking or the mobile app. Simply sign in to your account and navigate to your profile or settings to make the necessary changes. If you need assistance, you can also call customer service at 844-4TRUIST (844-487-8478).

Question 5

How can I find my Truist account's routing number?

Accepted Answer

Your Truist account's routing number can typically be found on the bottom left of your personal checks, which is a nine-digit number. It is usually followed by your account number. You can also locate your routing number within your account information in Truist online and mobile banking by selecting the specific account and then choosing 'View account details'.

Question 6

How do I dispute a transaction on my Truist account?

Accepted Answer

If you need to dispute a transaction on your Truist account, you can call Truist customer service at 844-4TRUIST (844-487-8478). For debit, ATM, and credit card transactions, claims can be opened for both pending and posted transactions. For other types of claims, only posted transactions can be disputed. Be prepared to identify the fraudulent transactions and have your account or debit card number ready.

Question 7

How can I reset my Truist online banking password or retrieve my user ID?

Accepted Answer

If you are locked out of your account or need to reset your password or retrieve your user ID, you can do so through Truist Online Banking or the Truist app by selecting 'My Settings' or 'Settings'. If you are unable to sign in, you can call customer service at 844-4TRUIST (844-487-8478) for assistance.

Question 8

What are the daily limits for debit and ATM card transactions?

Accepted Answer

Debit and ATM cards issued by Truist have daily purchase and withdrawal limits. These limits are detailed in your Personal Accounts Fee Schedule. For specific information regarding your card's limits, you can refer to this schedule, call customer service at 844-4TRUIST (844-487-8478), or visit a local Truist branch.

Question 9

How can I manage my existing Truist mortgage?

Accepted Answer

For questions about your current Truist mortgage, including payment options, escrows, and statements, you can contact Truist Mortgage Servicing at +18006347928. You can also manage your mortgage online by visiting Truist.com/myhomeloan, where you can make payments, view loan activity, and access statements and documents.

Question 10

How do I order new checks for my Truist account?

Accepted Answer

You can order new checks for your Truist account online by signing in to Truist Online Banking and clicking on 'Order Checks' to follow the instructions. For initial check orders or if you prefer to order by phone, you can contact customer service at 844-4TRUIST (844-487-8478).

Phone Line	Phone
Customer Service
General Support	+1 844 487 8478 Call now Mon-Fri 8am-8pm, Sat 8am-5pm ET
International Support
General Support (Outside U.S.)	+1 910 914 8250 Call now Mon-Fri 8am-8pm ET, Sat 8am-5pm ET
Lost or Stolen Cards
Report Lost/Stolen Card	+1 800 226 5228 Call now 24/7
Mortgage Servicing
Existing Mortgages	+1 800 634 7928 Call now Mon-Fri 8am-8pm ET, Sat 9am-3pm ET
Online and Mobile Banking Support
Technical Support	+1 888 228 6654 Call now Mon-Fri 8am-8pm ET, Sat 8am-5pm ET
Wealth Client Care
Wealth Management Support	+1 800 321 1997 Call now Mon-Fri 7am-7pm ET

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