Question 1

How can I contact Alternative Claims Management customer support?

Accepted Answer

You can reach Alternative Claims Management customer support by calling +12103404400 or by sending an email to info@altclaim.com. Additionally, clients have access to an online portal for communication and support.

Question 2

What types of claims does Alternative Claims Management handle?

Accepted Answer

Alternative Claims Management specializes in not-at-fault fleet vehicle accident claims. They focus on recovering various damages, including physical damage, loss of use, loss of revenue, diminution of value, and other associated costs. They do not handle at-fault collision claims.

Question 3

How does Alternative Claims Management charge for its services?

Accepted Answer

Alternative Claims Management operates on a 100% performance-based model. There are no upfront costs or direct service fees. They earn a percentage of the recovery amount that exceeds the physical damage, and this is collected directly from the proceeds of the successful claim.

Question 4

How do I submit a new claim to Alternative Claims Management?

Accepted Answer

Clients can easily submit new claims through the dedicated online client portal, ACM Tracker. This portal allows for secure and efficient submission of claims and supporting documents. You can also contact their team directly to initiate a claim.

Question 5

How can I check the status of my claim?

Accepted Answer

You can track the real-time status of your claim through Alternative Claims Management's online client portal, ACM Tracker. The portal provides full visibility and transparency. Alternatively, you can contact their customer service team for updates.

Question 6

Will working with Alternative Claims Management delay the repair of my vehicles?

Accepted Answer

No, engaging with Alternative Claims Management for damage recovery should not delay the speed of your vehicle repairs. They offer on-site appraisal services that can typically be completed within 48 hours to facilitate timely repairs.

Question 7

Can Alternative Claims Management help with old or closed claims?

Accepted Answer

Yes, Alternative Claims Management can review dormant and previously closed not-at-fault claims. Depending on state statutes, they may be able to recover additional line items of loss that were previously overlooked, even for claims up to six years old.

Question 8

What level of involvement is required from my team during the claims process?

Accepted Answer

Initially, your team will need to provide a checklist of necessary information and documents to Alternative Claims Management. Once they have the required files to work your claim, minimal further involvement is typically needed from your side.

Question 9

Does Alternative Claims Management replace my existing in-house team or Third-Party Administrator (TPA)?

Accepted Answer

No, Alternative Claims Management does not replace your in-house team or TPA. Instead, they work alongside them, specializing in not-at-fault claims and focusing on recovering damages and line items of loss that might otherwise be missed, thereby complementing your existing processes.

Phone Line	Phone
Customer Support
General Inquiries	+1 407 554 4000 Call now Mon-Fri 8am-5pm CST
Main Support	+1 210 340 4400 Call now Mon-Fri 8am-5pm CST

Alternative Claims Management Customer Service Phone Number & Contact Information

How to Contact Alternative Claims Management

Alternative Claims Management Customer Service Phone Numbers

Alternative Claims Management Customer Service FAQ