Question 1

How do I contact AliExpress customer service?

Accepted Answer

AliExpress does not offer a direct customer service phone number. You can reach support 24/7 through the Help Center on their website or app by using the 'Eva' AI chatbot, which can connect you to a live human agent if needed.

Question 2

How can I get help if I am located abroad?

Accepted Answer

Since AliExpress does not have a global customer support phone line, international customers should use the online Help Center, live chat, or email support. The platform supports multiple languages to assist users worldwide.

Question 3

How do I request a refund on AliExpress?

Accepted Answer

To request a refund, go to your 'Orders' page, select the item, and click 'Return/Refund' or 'Open Dispute.' You will need to provide a reason and, if applicable, upload photos or videos as evidence. Refunds are typically processed within 3 to 20 business days after approval.

Question 4

Can I cancel an order after it has been placed?

Accepted Answer

You can cancel an order before the seller has shipped the item. Go to your 'Orders' list, select the order, and click 'Cancel Order.' If the seller has already shipped the package, you cannot cancel it and must wait to receive the item to initiate a return.

Question 5

What should I do if my package hasn't arrived but shows as delivered?

Accepted Answer

First, check with your local post office or carrier using the tracking number provided. Sometimes carriers mark packages as delivered before final drop-off. If you still cannot locate it, open a dispute in the AliExpress Help Center within the Buyer Protection period.

Question 6

How does AliExpress Buyer Protection work?

Accepted Answer

Buyer Protection guarantees that you will receive your item on time and as described. If your item does not arrive within the promised delivery time or is significantly different from the description, you can open a dispute to get a full or partial refund.

Question 7

How do I track my AliExpress order?

Accepted Answer

You can track your order by going to 'My Orders,' selecting the specific order, and clicking 'Track Order.' This will display the latest shipping updates and the tracking number, which can also be used on third-party tracking sites like Cainiao.

Question 8

What payment methods does AliExpress accept?

Accepted Answer

AliExpress accepts a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and various local payment options depending on your country.

Question 9

How do I change my shipping address after placing an order?

Accepted Answer

Once an order is placed, you cannot directly change the shipping address in the system. You must immediately contact the seller via the messaging center to ask if they can update the address before shipping. If they cannot, you may need to cancel the order and place a new one.

Question 10

How do I recover my AliExpress account if I forgot my password?

Accepted Answer

Go to the AliExpress login page and click 'Forgot Password.' Enter the email address or phone number associated with your account, and follow the verification steps sent to you to reset your password and regain access.

Question 11

How can I call AliExpress customer service from another country?

Accepted Answer

If you need to call AliExpress from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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AliExpress Customer Service Phone Number & Contact Information

How to Contact AliExpress

AliExpress Customer Service Phone Numbers

AliExpress Customer Service FAQ