Question 1

How do I contact eBay customer support?

Accepted Answer

The best way to contact eBay is through the 'Help & Contact' page on their website. You can use the automated assistant, request a callback from a live agent, or use the live chat feature.

Question 2

Can I call eBay from abroad?

Accepted Answer

Yes, international users can contact eBay by logging into their local eBay site (e.g., eBay.co.uk or eBay.com.au) and requesting a callback or using the live chat. Direct international dialing to US numbers may incur long-distance charges.

Question 3

How do I get a refund on eBay?

Accepted Answer

If your item hasn't arrived or isn't as described, you can request a refund under the eBay Money Back Guarantee. Go to your Purchase History, select the item, and click 'Return this item' or 'I didn't receive it.'

Question 4

How do I cancel an order?

Accepted Answer

You can request to cancel an order within an hour of purchasing by going to your Purchase History and selecting 'Cancel order.' If it's been more than an hour, you must contact the seller and ask them to cancel it for you.

Question 5

What should I do if I suspect fraud on my account?

Accepted Answer

If you notice unauthorized activity, change your password immediately and contact eBay's Account Security Live Help Team or use the fraud assistance hotline.

Question 6

How do I return an item?

Accepted Answer

To return an item, go to your Purchase History, find the item, and select 'Return this item.' Follow the prompts to print a return shipping label and send the item back to the seller.

Question 7

How do I contact a seller directly?

Accepted Answer

You can contact a seller by going to the item listing, clicking on the seller's username, and selecting 'Contact.' You can also message them through your Purchase History.

Question 8

What is the eBay Money Back Guarantee?

Accepted Answer

The eBay Money Back Guarantee protects buyers if an item doesn't arrive, is faulty or damaged, or doesn't match the listing. It ensures you get your money back if the seller doesn't resolve the issue.

Question 9

How do I change my shipping address?

Accepted Answer

You can update your shipping address during checkout before finalizing your payment. To change your default address, go to your Account Settings and select 'Addresses.'

Question 10

Why is my account suspended or restricted?

Accepted Answer

Accounts may be restricted for policy violations, unpaid fees, or security concerns. Check your eBay Messages or email for the specific reason and instructions on how to reinstate your account.

Question 11

How can I call eBay customer service from another country?

Accepted Answer

If you need to call eBay from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Australia Customer Service
Support Hotline	+61 1800 322 928 Call now
Billing & Payments
eBay Commerce Inc.	+1 800 456 3229 Call now
Corporate Headquarters / General Support
Toll-Free	+1 800 322 9266 Call now
Customer Service
Support Hotline	+1 866 540 3229 Call now Daily 5am-10pm PST
Fraud Assistance / Account Security
Hotline	+1 866 961 9253 Call now
UK Customer Service
Support Hotline	+44 800 358 6551 Call now

eBay Customer Service Phone Number & Contact Information

How to Contact eBay

eBay Customer Service Phone Numbers

eBay Customer Service FAQ