Question 1

How do I contact TurboTax customer support?

Accepted Answer

You can contact TurboTax customer support by calling +1 800 446 8848. Support is available for users of paid versions or those who have upgraded to PLUS. You can also request a callback or use live chat through the Help section in your TurboTax account.

Question 2

Can I call TurboTax from outside the United States?

Accepted Answer

TurboTax does not have a dedicated international phone number. If you are calling from abroad, you can try reaching their main support line at +1 800 446 8848 using a VoIP service like Skype, or use the online community and chat support options available in your account.

Question 3

How do I get a refund for my TurboTax software?

Accepted Answer

If you purchased TurboTax desktop software, it comes with a 60-day money-back guarantee. You can request a refund by visiting the TurboTax refund request page, filling out the required form, and providing your order number or receipt. TurboTax Online fees are generally non-refundable once you have printed or e-filed your return.

Question 4

How do I cancel my TurboTax Advantage subscription?

Accepted Answer

To cancel your TurboTax Advantage auto-renewal, log in to your TurboTax account, navigate to the 'TurboTax Advantage' section on the right-hand panel, and select 'Remove Product' next to the subscription you wish to cancel. Follow the prompts to confirm the cancellation.

Question 5

What should I do if my bank account was auto-debited for TurboTax fees?

Accepted Answer

If you chose to pay your TurboTax fees using your federal refund and the refund is delayed, TurboTax may auto-debit your bank account for the fees. If you need assistance or want to request a deferment, you can call their billing support at +1 888 808 1723 by the Tuesday prior to your scheduled debit date.

Question 6

How do I check the status of my tax refund?

Accepted Answer

TurboTax does not hold or distribute tax refunds. Once your return is accepted, the IRS or your state's tax authority handles the refund. You can check your federal refund status using the 'Where's My Refund?' tool on the IRS website or the IRS2Go mobile app.

Question 7

How do I amend a tax return I already filed with TurboTax?

Accepted Answer

To amend a return, log in to your TurboTax account, scroll down to 'Your tax returns & documents,' select the tax year you want to amend, and click 'Amend (change) return.' The software will guide you through the process of filing Form 1040-X.

Question 8

What should I do if my e-filed return is rejected?

Accepted Answer

If your e-filed return is rejected by the IRS or state, TurboTax will send you an email explaining the reason. Log in to your account, review the rejection code and instructions, correct the error (such as a mismatched SSN or incorrect AGI from the previous year), and resubmit your return at no additional cost.

Question 9

How do I access my prior-year tax returns?

Accepted Answer

You can access your prior-year tax returns by logging into the TurboTax account you used to file them. Go to 'Your tax returns & documents' and select the year you need. You can view, download, or print your tax timeline and forms. Note that free users may need to upgrade to access past returns.

Question 10

Can I deduct airline baggage fees on my taxes using TurboTax?

Accepted Answer

If you are traveling for business, airline baggage fees are generally considered deductible business travel expenses. You can enter these expenses in the self-employed or business travel sections of TurboTax. However, baggage fees for personal travel or commuting are not tax-deductible.

Question 11

How can I call TurboTax (Intuit) customer service from another country?

Accepted Answer

If you need to call TurboTax (Intuit) from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Billing & Auto-Debit Assistance
Billing Support	+1 888 808 1723 Call now
Customer Support
General Support	+1 800 446 8848 Call now Mon-Fri 5am-5pm PST
TurboTax Canada Support
Canada Support	+1 888 829 8608 Call now Mon-Fri 9am-6pm ET

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