Question 1

How can I contact Bitwarden customer support?

Accepted Answer

Bitwarden customer support can be reached primarily through their online contact form available on their website or by emailing support@bitwarden.com. They also provide a comprehensive Help Center with extensive documentation and community forums for self-service and peer assistance.

Question 2

Does Bitwarden offer phone support for customer service?

Accepted Answer

No, Bitwarden does not offer phone support for general customer service inquiries. Their support channels are focused on email communication via their contact form and direct email, as well as resources available in their Help Center and community forums.

Question 3

What should I do if I forget my Master Password?

Accepted Answer

Due to Bitwarden's zero-knowledge encryption model, they cannot recover your Master Password. However, you can attempt several recovery options: ensure you have selected the correct server geography, try logging in from a different Bitwarden application or device, review any master password hint you may have set, or utilize emergency access if it was previously configured. For Enterprise users, an organization administrator may be able to assist with account recovery if the policy is enabled and you are enrolled. If all these options fail, you will need to delete your account and create a new one.

Question 4

How can I regain access to my account if I lose my two-step login device or recovery code?

Accepted Answer

If you lose your two-step login device, you can use your unique recovery code to regain access to your account by visiting the specific recovery page for your server location (United States or European Union). This action will deactivate all previously set up two-step login methods. If you have lost both your recovery code and your two-step device, you may be locked out of your vault. For Enterprise organizations, an administrator can recover a member's account if the Account Recovery administration policy is turned on and the member is enrolled.

Question 5

What is Bitwarden's refund policy for subscriptions?

Accepted Answer

Bitwarden offers a 30-day money-back guarantee for all annual subscription plans purchased directly through their website. To request a refund, you must contact Bitwarden support within 30 days of the purchase date. Please note that subscriptions made through the Apple App Store or Google Play are subject to the refund and return policies of those respective stores, not Bitwarden's direct policy.

Question 6

How do I cancel my Bitwarden subscription?

Accepted Answer

You can cancel your Bitwarden subscription by logging into your Bitwarden web vault. Navigate to 'Settings,' then 'Subscription,' and select the 'Cancel subscription' option. The cancellation will take effect at the end of your current billing cycle, and your account will then revert to the free tier.

Question 7

What happens to my data if I cancel my subscription or delete my account?

Accepted Answer

If you cancel your subscription, your account will revert to the free tier at the end of the current billing period, but your encrypted vault data will remain associated with your account. If you choose to delete your Bitwarden account, all your information is purged from their databases and cannot be recovered. It is strongly recommended to export or back up any essential data before proceeding with account deletion.

Question 8

Is it possible to self-host Bitwarden?

Accepted Answer

Yes, Bitwarden provides the option to self-host its server and client components. This feature allows individuals and organizations, particularly businesses, to deploy a copy of Bitwarden on their own servers, giving them complete control over their data and infrastructure.

Question 9

How can I import my existing passwords from another password manager into Bitwarden?

Accepted Answer

Bitwarden is designed to facilitate easy migration and supports importing data from over 50 different password managers. Detailed instructions and guides on how to import your existing passwords and other sensitive information can be found within the Bitwarden Help Center.

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