Question 1

How do I contact Booking.com customer service?

Accepted Answer

You can contact Booking.com customer service 24/7 through the Help Center on their website or app. For the fastest support, log into your account, go to 'Manage booking,' and select 'Contact us' to access live chat, messaging, or the specific phone number for your region.

Question 2

Can I call Booking.com from abroad?

Accepted Answer

Yes, Booking.com provides international phone numbers for customer support. When you log into your account and navigate to the contact section for your specific reservation, you will be provided with a local or international number to call based on your location.

Question 3

How do I cancel or change my reservation?

Accepted Answer

You can cancel or modify your reservation directly through the Booking.com website or app. Go to 'Bookings,' select the trip you want to change, and choose the option to cancel or modify. Be sure to check the property's cancellation policy, as fees may apply depending on the terms of your booking.

Question 4

When will I get my refund for a canceled booking?

Accepted Answer

If your booking is eligible for a free cancellation and you have already paid, Booking.com or the property will process your refund. The time it takes for the funds to appear in your account depends on your bank or credit card provider, typically taking anywhere from a few days to a couple of weeks.

Question 5

Who charges my credit card, Booking.com or the property?

Accepted Answer

This depends on the booking. In many cases, the property charges your card directly upon check-in or check-out. However, if your confirmation states that payment is handled by Booking.com, they will facilitate the charge. The payment policy is always clearly outlined during the booking process and in your confirmation email.

Question 6

What should I do if I have an issue with my accommodation upon arrival?

Accepted Answer

If you encounter an issue when you arrive, it is best to address it directly with the property management or front desk first. If they are unable to resolve the problem, you can contact Booking.com customer service for further assistance and mediation.

Question 7

How does the Genius loyalty program work?

Accepted Answer

Genius is Booking.com's free loyalty program. You automatically join when you create an account. As you complete more stays, you unlock higher Genius levels, which offer benefits such as discounts on select properties and rental cars, free breakfasts, and complimentary room upgrades.

Question 8

How can I request a special accommodation or accessibility feature?

Accepted Answer

During the booking process, you can use the 'Special Requests' box to ask for specific features, such as a ground-floor room, extra bed, or accessibility accommodations. You can also contact the property directly after booking using the contact details in your confirmation email to ensure they can meet your needs.

Question 9

What happens if my flight booked through Booking.com is canceled?

Accepted Answer

If your flight is canceled by the airline, you should contact Booking.com's flight support team via the Help Center. They will assist you with rebooking options or processing a refund according to the airline's specific policies.

Question 10

Where can I find my booking confirmation?

Accepted Answer

Your booking confirmation is sent to the email address you provided during the reservation process. You can also view all your active and past bookings by logging into your Booking.com account and navigating to the 'Bookings' section on the website or app.

Question 11

How can I call Booking.com customer service from another country?

Accepted Answer

If you need to call Booking.com from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Support
UK Support	+44 20 3320 2609 Call now 24/7
US & Canada Support	+1 888 850 3958 Call now 24/7

Booking.com Customer Service Phone Number & Contact Information

How to Contact Booking.com

Booking.com Customer Service Phone Numbers

Booking.com Customer Service FAQ