Question 1

How do I contact Zoom customer support?

Accepted Answer

You can contact Zoom support by calling their main support line at +1 888 799 9666, submitting a ticket online, or using the live chat feature on their website. Note that phone support is generally reserved for Business, Enterprise, and Education accounts.

Question 2

Can I call Zoom support from abroad?

Accepted Answer

Yes, Zoom provides international support numbers for several countries, including the UK (+44 800 368 7314), Australia (+61 1800 768 027), and France (+33 800 94 64 64). A full list of international dial-in numbers is available on the Zoom website.

Question 3

How do I request a refund for my Zoom subscription?

Accepted Answer

To request a refund, sign in to your Zoom web portal, navigate to the Billing section, and cancel your subscription. If you believe you are eligible for a refund based on their terms of service, you can submit a request through the Zoom Support Center.

Question 4

How do I cancel my Zoom subscription?

Accepted Answer

Sign in to the Zoom web portal, go to 'Account Management', then 'Billing'. Under the 'Current Plans' tab, click 'Cancel Subscription' and follow the prompts to confirm your cancellation.

Question 5

What should I do if I am locked out of my Zoom account?

Accepted Answer

If you are locked out, you can reset your password by clicking 'Forgot password?' on the login page. If you still cannot access your account, submit a support ticket via the Zoom Help Center for account recovery assistance.

Question 6

How do I update my billing information or payment method?

Accepted Answer

Log in to your Zoom account, navigate to 'Account Management', and select 'Billing'. Click on the 'Billing Information' tab to update your payment method, billing address, and contact details.

Question 7

Does Zoom offer support for free (Basic) accounts?

Accepted Answer

Free (Basic) account users have access to the Zoom Help Center, video tutorials, and the Zoom Community forum. Live chat and phone support are typically restricted to paid subscription tiers.

Question 8

How do I report a security issue or Zoombombing incident?

Accepted Answer

You can report a participant during a meeting by clicking the 'Security' icon in the meeting controls and selecting 'Report'. You can also report security issues directly to Zoom's Trust Center or support team via their website.

Question 9

How do I join a Zoom meeting by phone?

Accepted Answer

If you cannot use computer audio, you can dial into a Zoom meeting using the teleconferencing numbers provided in your meeting invitation. Enter the Meeting ID and passcode when prompted.

Question 10

Where can I find accessibility support for Zoom?

Accepted Answer

Zoom is committed to accessibility and provides features like closed captioning, screen reader support, and keyboard shortcuts. For specific accessibility questions or assistance, users can consult the Accessibility section of the Zoom Help Center or contact support.

Phone Line	Phone
International Support
Australia Support	+61 1800 768 027 Call now
France Support	+33 800 94 64 64 Call now
Japan Support	+81 531 32 0070 Call now
New Zealand Support	+64 800 475 039 Call now
Singapore Support	+65 800 321 1249 Call now
UK Support (London)	+44 20 7039 8961 Call now
UK Support (Toll-Free)	+44 800 368 7314 Call now
Sales & Support
Main Support	+1 888 799 9666 Call now Mon-Fri 8am-5pm PST

Zoom Video Communications Customer Service Phone Number & Contact Information

How to Contact Zoom Video Communications

Zoom Video Communications Customer Service Phone Numbers

Zoom Video Communications Customer Service FAQ