Question 1

How can I contact Poste Air Cargo for general inquiries?

Accepted Answer

Poste Air Cargo can be contacted via their Head Office phone number or through email for support and sales inquiries. The general email for support is infoposteaircargo@posteitaliane.it, and for sales, it's sales.posteaircargo@posteitaliane.it.

Question 2

What types of services does Poste Air Cargo offer?

Accepted Answer

Poste Air Cargo specializes in air cargo services including Mail & Parcel transport, scheduled full freighter services, charter transport, and ACMI (Aircraft, Crew, Maintenance, Insurance) services. They also offer aircraft maintenance and pilot training.

Question 3

Where does Poste Air Cargo operate?

Accepted Answer

Poste Air Cargo operates an overnight domestic network connecting eight Italian airports: Fiumicino, Catania, Palermo, Cagliari, Lamezia Terme, Bari, Olbia, and Brescia. Internationally, they serve destinations in Europe (e.g., Malta), Africa (e.g., Algiers, Casablanca, Alexandria), and the Middle East (e.g., Tel Aviv).

Question 4

How can I track a shipment transported by Poste Air Cargo?

Accepted Answer

While Poste Air Cargo is a carrier, individual shipment tracking is typically managed through the contracting postal service (Poste Italiane) or courier company that arranged the shipment. You would usually use the Air Waybill (AWB) number provided by the service you booked with.

Question 5

What are the prohibited items for air cargo?

Accepted Answer

A wide range of articles and substances are prohibited for air transport due to safety regulations. These include, but are not limited to, home cleaning products, pressurized aerosols, lighters, paints, inflammable solvents, toxic substances, lithium batteries, and other dangerous goods as classified by IATA and ICAO regulations.

Question 6

What is Poste Air Cargo's policy on claims for lost or damaged shipments?

Accepted Answer

For international services, in case of loss, damage, or tampering, compensation is generally provided according to international conventions. For shipments transported by road, the CMR Convention applies (limiting liability to 8.33 SDR per kilogram), and for air transport, the Montreal Convention applies (limiting liability to 22 SDR per kilogram), in addition to reimbursement of shipping costs. Claims must be submitted within specific timeframes, which vary depending on the issue type (e.g., delayed, lost, or damaged shipment).

Question 7

Does Poste Air Cargo offer charter services?

Accepted Answer

Yes, Poste Air Cargo offers charter transport services as part of its air cargo offerings.

Question 8

What certifications does Poste Air Cargo hold?

Accepted Answer

Poste Air Cargo is an IATA member and holds key European aviation certifications, including an Operating License, Air Operator Certificate (AOC), Continuing Airworthiness Management Organization (CAMO) certification, Part 145 for aircraft maintenance, and Approved Training Organization (ATO) for pilot training. They also have IOSA (IATA Operational Safety Audit), ISO 9001:2018 for quality management, and ISO 45001:2018 for occupational health and safety.

Question 9

What is the typical transit time for Poste Air Cargo shipments?

Accepted Answer

Transit times depend on the contracted service and destination. For example, Poste Crono Internazionale has an estimated transit time of 5-10 working days. These are estimates and do not include potential increments for islands, Calabria, or remote areas.

Question 10

What happens if a shipment cannot be delivered?

Accepted Answer

If a shipment cannot be delivered, Poste Air Cargo (or Poste Italiane, as the contracting entity) may attempt redelivery or hold the shipment for collection. If the shipment remains undeliverable after a certain period, it may be returned to the sender, or in some cases, Poste Italiane shall be entitled to open or exploit the shipment according to legal provisions.

Question 11

How can I call Poste Air Cargo customer service from another country?

Accepted Answer

If you need to call Poste Air Cargo from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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