Question 1

How can I track my DHL shipment?

Accepted Answer

Customers can track DHL Express shipments using a 10-digit tracking number. For DHL eCommerce UK shipments, tracking numbers vary in format (e.g., 14 digits for UK shipments, 7 digits for driver calling cards, or 24 digits starting with 'JJD' for UK return shipments). All can be tracked online via the respective DHL websites.

Question 2

What should I do if my DHL parcel is delayed or missing?

Accepted Answer

If your DHL parcel is delayed or appears to be missing, it is recommended to contact the sender of the parcel. The sender is best positioned to initiate an investigation with DHL, as they possess additional crucial shipment information.

Question 3

How do I contact DHL customer service if I am a private customer in the UK?

Accepted Answer

Private customers in the UK can contact DHL Express customer service by calling +03442480012. For DHL eCommerce UK inquiries, the customer service number is +44 (0) 2476937770.

Question 4

How do I contact DHL customer service if I am a business customer in the UK?

Accepted Answer

Business customers in the UK can reach DHL Express customer service by calling +08442480844. For DHL eCommerce UK business inquiries, the contact number is +44 (0) 2476937770.

Question 5

Can I request a refund for a delayed DHL Express delivery?

Accepted Answer

A refund for a delayed DHL Express delivery may be possible if the shipment was a time-definite service (such as DHL EXPRESS 9:00 or 12:00) and was not delivered within the agreed timeframe. Customers must notify DHL of such a claim in writing or by telephone within 14 calendar days of the shipment date.

Question 6

What is the process for making a claim for a lost or damaged parcel with DHL?

Accepted Answer

To make a claim for a lost or damaged parcel, the sender must contact DHL's customer service. For damaged parcels, notification is required within 14 days of sending, while for missing parcels, it must be within 28 days. The sender will need to provide the shipment number, proof of value, and, if applicable, photographs of the damage and packaging.

Question 7

How can I rearrange a missed DHL delivery?

Accepted Answer

If you have received a notification from DHL Express or DHL eCommerce UK regarding a missed delivery, you can typically rearrange a redelivery online. DHL Express offers this through their On Demand Delivery service, while for DHL eCommerce UK, you can track your parcel online to see available redelivery options.

Question 8

How can I get help with my DHL account details or password?

Accepted Answer

To modify account details, customers should log in to their DHL account. If you have forgotten your password, a reset option is usually available online. For issues such as being locked out of an account, it is advisable to contact the Live Chat team for DHL eCommerce UK.

Question 9

Are there additional charges for redelivery attempts or returning a shipment?

Accepted Answer

DHL eCommerce UK may levy additional charges for subsequent redelivery attempts or for returning a shipment to the sender if the initial delivery cannot be completed. Alternatively, customers may choose to collect the shipment from a DHL depot at no extra charge.

Question 10

How can I contact DHL customer service from outside the UK?

Accepted Answer

For international inquiries, DHL provides specific local customer service phone numbers for various countries. It is recommended to visit the official DHL website and select your respective country to find the most accurate contact information.

Question 11

How can I call DHL Air (UK) customer service from another country?

Accepted Answer

If you need to call DHL Air (UK) from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
DHL eCommerce UK Customer Service
General Enquiries	+44 24 7693 7770 Call now Monday to Friday 7am until 8pm and Saturday 8am until 6pm
DHL Express UK Customer Service
Business Customers	108442480844 Call now
Private Customers	103442480012 Call now

DHL Air (UK) Customer Service Number, Support Phone & Contact Info

About DHL Air (UK) & Customer Service

DHL Air (UK)'s Customer Service Phone Numbers

Frequently Asked Questions (FAQ)