Question 1

How can I contact Polar Air Cargo customer service for general inquiries?

Accepted Answer

For general inquiries, you can reach Polar Air Cargo's international customer service at +1-914-701-8102. You can also send an email to customerservicecenter@polaraircargo.com.

Question 2

How can I track my cargo shipment with Polar Air Cargo?

Accepted Answer

Polar Air Cargo provides an advanced courier tracking tool on its website for seamless visibility into the status and location of your shipments. You can typically enter your Air Waybill (AWB) number to track your parcel or freight. For further assistance, you can contact customer service.

Question 3

What types of cargo does Polar Air Cargo handle?

Accepted Answer

Polar Air Cargo handles a wide range of goods, including high-value items, e-commerce shipments, pharmaceuticals, food and perishables, machinery, apparel, and delicate electronics. They also offer specialized handling for dangerous, bulky, and special cargo.

Question 4

What services does Polar Air Cargo offer?

Accepted Answer

Polar Air Cargo offers scheduled, charter, and value-added services. Scheduled services connect major markets across Europe, Asia, North America, and the Middle East. Charter services are available for specific needs like dangerous goods or heavy machinery. Value-added services include ground and trucking delivery, customs assistance, and electronic Air Waybills (e-AWB).

Question 5

How do I file a cargo claim with Polar Air Cargo?

Accepted Answer

To file a cargo claim, you can contact the Claims Administration via email at preliminaryclaims@polaraircargo.com or by phone at +1 914 318 4729. It's important to note specific time limits for claims: 120 days from the AWB issuing date for loss of whole consignment, and 14 days from receiving the consignment for damage.

Question 6

What are the payment options for Polar Air Cargo services?

Accepted Answer

Polar Air Cargo provides payment portals on its website for prepaying Air Waybills (AWB) and paying terminal charges, with options available based on the station or location of your shipment.

Question 7

Does Polar Air Cargo handle special or oversized cargo?

Accepted Answer

Yes, Polar Air Cargo is equipped to handle oversized, unusual, or high-maintenance goods that require special attention during booking, loading, flying, and unloading. They also have a range of specialized Unit Loading Devices (ULDs) to match specific cargo needs.

Question 8

What is Polar Air Cargo's commitment to on-time delivery?

Accepted Answer

Polar Air Cargo is known for its commitment to on-time performance, with a pledge to operate flights 98% on time. This reliability is a key aspect of their service for shippers of all sizes.

Question 9

Where are Polar Air Cargo's main operational hubs located?

Accepted Answer

Polar Air Cargo's primary operational hubs include Cincinnati/Northern Kentucky International Airport, Tokyo-Narita, Los Angeles International Airport, and Seoul-Incheon International Airport.

Phone Line	Phone
Cargo Claims
Claims Administration	+1 914 318 4729 Call now
Customer Service
International Customer Service	+1 914 701 8102 Call now
Head Office
Main	+1 914 701 8000 Call now

Polar Air Cargo Customer Service Phone Number & Contact Information

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Polar Air Cargo Customer Service Phone Numbers

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