Question 1

How can I track my DHL Aviation shipment?

Accepted Answer

You can track your DHL Aviation shipment using the Air Waybill (AWB) number, which is typically an 11-digit number starting with a specific prefix (e.g., 423). Enter this number on the DHL Aviation website or a dedicated cargo tracking platform. Tracking events usually appear 24-48 hours after the shipment has reached a facility.

Question 2

What is an Air Waybill (AWB) number and where can I find it?

Accepted Answer

An Air Waybill (AWB) number is a unique identifier for your air cargo shipment. It is typically an 11-digit number provided by the shipper or freight forwarder and can be found on your shipping documents, confirmation email, or shipment tracking notification.

Question 3

What types of cargo services does DHL Aviation provide?

Accepted Answer

DHL Aviation offers comprehensive airport-to-airport air freight services, including rapid delivery, transportation of general goods, logistics and inventory management, and e-commerce delivery. They also specialize in handling various types of cargo such as temperature-controlled pharmaceuticals, electronics, perishables, and dangerous goods.

Question 4

How can I contact DHL Aviation customer service for cargo inquiries?

Accepted Answer

For customer service related to DHL Aviation's cargo services in Europe, you can contact ACS Customer Service at +32 2 711 7100. This number can also be used for booking inquiries.

Question 5

Where are DHL Aviation's main operational hubs located?

Accepted Answer

DHL Aviation operates through several major international hubs to manage its global network. Key hubs include Leipzig/Halle Airport in Germany (Europe), Cincinnati/Northern Kentucky in the USA, Hong Kong International Airport (Asia-Pacific), and Bahrain International Airport (Middle East and Africa).

Question 6

Is DHL Aviation the same as DHL Express?

Accepted Answer

DHL Aviation is a division of DHL Express, which is owned by Deutsche Post DHL Group. DHL Aviation is responsible for providing air transport capacity and manages a group of airlines (owned, co-owned, or chartered) that facilitate DHL Express's global air cargo services.

Question 7

What information is required for customs clearance when shipping with DHL Aviation?

Accepted Answer

Customs require accurate and detailed goods descriptions for all shipments. It is important to provide precise information to ensure smooth customs clearance. Specific guidelines for customs declarations are available on the DHL Aviation website.

Question 8

How can I book an air cargo shipment with DHL Aviation?

Accepted Answer

You can typically book an air cargo shipment through DHL Aviation's booking channels, often via email for charter sales or by contacting their ACS Customer Service for general bookings. For Europe, the booking line is +32 2 711 7100.

Question 9

What measures does DHL Aviation take for sustainability?

Accepted Answer

DHL Aviation prioritizes climate protection through its sustainability strategy, which includes the use of Sustainable Aviation Fuel (SAF), innovative fleet modernization, and fuel optimization initiatives.

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ACS Customer Service (Europe)
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DHL Aviation Customer Service Phone Number & Contact Information

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DHL Aviation Customer Service Phone Numbers

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