Question 1

How can I track my Martinair Cargo shipment?

Accepted Answer

You can track your Martinair Cargo shipment using their online tracking tools. Simply enter your tracking number (Air Waybill number) on the Air France KLM Martinair Cargo website or through their myCargo portal to receive real-time updates on your shipment's progress from departure to arrival.

Question 2

How do I book a cargo shipment with Martinair Cargo?

Accepted Answer

Cargo shipments can be booked through the Air France KLM Martinair Cargo's online booking portal, myCargo. This platform allows you to get quotes, view flight schedules, and make bookings 24/7. You can also contact your local customer support office for assistance with online bookings or for more complex shipping needs.

Question 3

What types of goods does Martinair Cargo transport?

Accepted Answer

Martinair Cargo transports a wide variety of goods, including general freight, express cargo, and specialized items. This includes perishable goods (like flowers, fruits, and seafood), pharmaceuticals (with temperature-controlled logistics), live animals, valuable products, automotive parts, electronics, and hazardous materials.

Question 4

How can I contact Martinair Cargo customer service for specific inquiries?

Accepted Answer

For cargo-related inquiries, you can contact the Head Office / Customer Service in Amsterdam at +31206492038 or the dedicated Cargo Inquiries line at +31206494553. For customers in North America, a toll-free number +18005569000 is available. Additionally, local customer support offices can be reached by telephone or email during regular office hours, and online shipping tools are available 24/7.

Question 5

What is the process for filing a cargo claim with Martinair Cargo?

Accepted Answer

To file a cargo claim, you typically need to complete a cargo claim form and submit it, often through a dedicated online platform like Cargo Claims. You will need to provide relevant documentation and details about the shipment. A copy of the claim is usually sent to your email address for your records.

Question 6

Does Martinair Cargo offer services for special or sensitive cargo?

Accepted Answer

Yes, Martinair Cargo provides specialized services for sensitive and unique cargo. This includes temperature-controlled logistics for perishable goods and pharmaceuticals (CEIV Pharma-certified transport), humane transportation for live animals, and secure handling for high-value items and dangerous goods. They offer customized logistics solutions for various industries.

Question 7

Where are Martinair Cargo's main operational hubs?

Accepted Answer

Martinair Cargo's main operational hub is Amsterdam Airport Schiphol (AMS) in the Netherlands. As part of Air France KLM Martinair Cargo, it also utilizes Paris Charles de Gaulle (CDG) as a key hub, with these two hubs functioning as a connected gateway for global cargo operations.

Question 8

Can I get an instant quote for my cargo shipment online?

Accepted Answer

Yes, through the myCargo online portal, you can request and receive instant quotes for your shipments. The platform provides real-time rates and capacity availability, allowing you to book directly or save quotes for later. This service is available 24/7.

Question 9

Does Martinair Cargo handle passenger flights or passenger baggage?

Accepted Answer

No, Martinair Cargo ceased all passenger operations in 2011 and now operates exclusively as a cargo airline. Therefore, traditional passenger services, including passenger flights, check-in, and baggage policies, do not apply. The company focuses solely on freight transportation.

Question 10

How can I call Martinair Cargo customer service from another country?

Accepted Answer

If you need to call Martinair Cargo from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cargo Customer Service (Amsterdam)
Cargo Inquiries	+31 20 649 4553 Call now Varies by local office
Customer Service (North America)
Toll-Free	+1 800 556 9000 Call now Varies by local office
Head Office
Head Office / Customer Service	+31 20 649 2038 Call now 24/7

Martinair Cargo Customer Service Number, Support Phone & Contact Info

About Martinair Cargo & Customer Service

Martinair Cargo's Customer Service Phone Numbers

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