Question 1

How can I track my MNG Airlines cargo shipment?

Accepted Answer

You can track your MNG Airlines cargo by entering your tracking number on their official website or by using various third-party tracking tools that integrate with MNG Airlines' system. This allows you to monitor the real-time status and journey of your shipment.

Question 2

What types of cargo does MNG Airlines transport?

Accepted Answer

MNG Airlines is equipped to transport a wide range of cargo, including general cargo, perishables, special cargo, and dangerous goods (specifically Class 9 as determined by IATA regulations). They also offer specialized services for e-commerce cargo, utilizing customized sorting systems in their state-of-the-art warehouse facilities.

Question 3

How can I book scheduled cargo services with MNG Airlines?

Accepted Answer

For booking scheduled cargo services, you can contact MNG Airlines directly through their commercial department or reach out to their nominated agents. They operate scheduled flights to numerous international destinations across their global network.

Question 4

How can I arrange a charter cargo flight with MNG Airlines?

Accepted Answer

MNG Airlines provides charter cargo services for customized transportation needs. You can contact their dedicated Charter Team via email at cargocharter@mngairlines.com or by phone at +90 212 468 05 00, using extensions 1531-1535, for assistance with your requests 24/7.

Question 5

What are the procedures for shipping dangerous goods with MNG Airlines?

Accepted Answer

To ship dangerous goods, it is mandatory to submit the Shipper's Declaration, Material Safety Data Sheet (MSDS), and Air Waybill (AWB) documents via email to dgr@mngairlines.com for preliminary controls. The MSDS form must be current, prepared or updated within the last two years, and all shipments must strictly comply with IATA Dangerous Goods Regulations.

Question 6

Does MNG Airlines offer warehouse services?

Accepted Answer

Yes, MNG Airlines operates fully-equipped export warehouses, including a 10,000 m² facility with a 7,000 Euro-palette capacity, which is compliant with EU standards and operates under Istanbul Airport Customs. They also maintain separate temporary storage areas specifically for dangerous goods to ensure safety and compliance.

Question 7

How can I contact MNG Airlines for general inquiries?

Accepted Answer

For general inquiries, you can reach the MNG Airlines Head Office by phone at +90 212 468 05 00 (PBX) or send an email to info@mngairlines.com. Their main office is located in Istanbul, Turkey.

Question 8

What should I do if my cargo is delayed or lost?

Accepted Answer

If your cargo experiences a delay or is lost, it is recommended to contact MNG Airlines customer service or the specific shipping agent directly. They have access to detailed tracking information and can provide the necessary support and actions to resolve the issue.

Question 9

How can I call MNG Airlines customer service from another country?

Accepted Answer

If you need to call MNG Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cargo Services Management
Cargo Services Chief	+90 212 465 89 60 Call now
Cargo Services Manager	+90 212 800 53 00 Call now
Charter Cargo Sales
Charter Sales	+90 212 468 05 00 Call now 24/7
Fax	+90 212 310 29 27 Call now 24/7
Head Office
Fax	+90 212 465 12 39 Call now +90 212 465 45 41 Call now
PBX	+90 212 468 05 00 Call now

MNG Airlines Customer Service Number, Support Phone & Contact Info

About MNG Airlines & Customer Service

MNG Airlines's Customer Service Phone Numbers

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