Question 1

How do I contact SHEIN customer support?

Accepted Answer

SHEIN does not offer a direct customer service phone number. The most effective way to get help is by using the 24/7 live chat feature or submitting a support ticket through the SHEIN app or website.

Question 2

Can I call SHEIN customer service from abroad?

Accepted Answer

Since SHEIN does not operate a public customer service phone line, international customers should reach out via the live chat or ticketing system available on the SHEIN app and website.

Question 3

How do I request a refund on SHEIN?

Accepted Answer

To request a refund, log into your SHEIN account, navigate to 'My Orders,' select the order, and click 'Return Item.' After your return is received and inspected, the refund will be issued to your original payment method or your SHEIN wallet.

Question 4

Can I cancel or change my SHEIN order?

Accepted Answer

You can cancel your order before it has been shipped by going to 'My Orders' and selecting 'Cancel.' Once the order has been shipped, it cannot be canceled or modified, but you can initiate a return after receiving the items.

Question 5

What should I do if my SHEIN package is missing?

Accepted Answer

If your tracking information shows that your package was delivered but you cannot find it, check around your property and with neighbors. If it is still missing, contact SHEIN support via live chat as soon as possible to report the issue.

Question 6

How do I track my SHEIN order?

Accepted Answer

Log into your SHEIN account, go to 'My Orders,' and click the 'Track' button next to your shipped order. This will display the latest transit updates and provide the courier's tracking number.

Question 7

How do I return an item to SHEIN?

Accepted Answer

Initiate a return in the 'My Orders' section of your account to generate a return label. Pack the items in their original packaging, attach the label, and drop the package off at the designated courier location. Note that certain items like intimates, bodysuits, and cosmetics typically cannot be returned.

Question 8

What is the SHEIN VIP program?

Accepted Answer

SHEIN VIP is a customer loyalty program where shoppers earn points and tier upgrades based on their purchases. Members receive benefits such as exclusive discounts, early access to sales, and special promotional offers.

Question 9

How do I delete my SHEIN account?

Accepted Answer

To delete your account, go to your profile settings, navigate to 'Account Security,' and select 'Delete Account.' Follow the on-screen instructions to permanently close your account and erase your data.

Question 10

How can I call SHEIN customer service from another country?

Accepted Answer

If you need to call SHEIN from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

SHEIN Customer Service Phone Number & Contact Information

How to Contact SHEIN

SHEIN Customer Service Phone Numbers

SHEIN Customer Service FAQ