Question 1

How can I contact Verizon customer service?

Accepted Answer

You can reach Verizon customer service by calling +18009220204 for mobile and 5G Home Internet, or +18008374966 for Fios support. Alternatively, you can dial 611 from your Verizon mobile phone. Verizon also offers support through online chat, social media, and their official website's support pages.

Question 2

How do I contact Verizon customer service when calling from abroad?

Accepted Answer

If you are calling from outside the U.S., you can reach Verizon's Global Support Team by dialing +19085594899. Please note that toll charges may apply. You can also try dialing your country's toll-free number for Verizon and then entering your 10-digit mobile number when prompted.

Question 3

What is Verizon's return and exchange policy for devices?

Accepted Answer

Verizon generally allows returns or exchanges of wireless devices and accessories within 30 days of purchase. A restocking fee of $50 (plus applicable taxes) typically applies to wireless device returns or exchanges, except in Hawaii. All merchandise must be in like-new condition and include the original receipt and packaging. Returning merchandise does not automatically terminate your service; you must contact customer service to cancel.

Question 4

How can I check my data usage with Verizon?

Accepted Answer

You can easily check your data usage through the My Verizon app on your mobile device or by logging into your My Verizon account on the website. These platforms provide a detailed overview of your current usage and plan details.

Question 5

How do I pay my Verizon bill?

Accepted Answer

You have several options to pay your Verizon bill: online through your My Verizon account, using the My Verizon app, by phone at +18003456563, or in person at a Verizon store. You can also set up auto-pay for convenience.

Question 6

How do I change or cancel my Verizon service?

Accepted Answer

To make changes to your services or cancel them, you can log into your My Verizon account online or use the My Verizon app. For cancellations, it is recommended to call customer service directly at +1800VERIZON (+18008374966) during business hours. Be aware that early termination fees may apply if you cancel service before the end of a contract term.

Question 7

How can I report a home service outage?

Accepted Answer

To report a home service outage, you can use your My Verizon account management page or the My Verizon app. Look for options related to troubleshooting or reporting issues to provide details about the outage, which helps Verizon resolve the problem more efficiently.

Question 8

Does Verizon offer accessibility support for customers with disabilities?

Accepted Answer

Yes, Verizon provides specialized accessibility support. Mobile customers can contact the National Accessibility Customer Service at +18882621999. Fios and home internet customers can reach the Verizon Center for Customers with Disabilities at +18009746006 (Voice/TTY) or +15082515301 (ASL/Video). These teams are staffed with representatives trained to assist customers with various needs.

Question 9

How can I call Verizon customer service from another country?

Accepted Answer

If you need to call Verizon from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility Support
National Accessibility Customer Service (Mobile)	+1 888 262 1999 Call now Mon-Sat 8am-7pm EST, Sun 8am-5pm EST
Verizon Center for Customers with Disabilities (ASL/Video)	+1 508 251 5301 Call now Mon-Fri 8:30am-5pm EST
Verizon Center for Customers with Disabilities (Fios/Home Voice/TTY)	+1 800 974 6006 Call now Mon-Fri 8:30am-5pm EST
Business Support
Business Accounts Customer Service	+1 800 356 2355 Call now 24 hours, 7 days
Verizon Enterprise Center (EMEA, APAC, LATAM)	180043215432 Call now Mon 1am-Sun 1am GMT
Verizon Enterprise Center (U.S. and Canada)	+1 800 569 8799 Call now Mon-Fri 9am-6pm ET
Customer Service
Fios Support	+1 800 837 4966 Call now Mon-Fri 8am-7pm ET
Mobile Support	+1 800 922 0204 Call now Mon-Sat 8am-7pm, Sun 8am-5pm local time
International Support
International Support Team (from abroad, toll charges apply)	+1 908 559 4899 Call now 24 hours, 7 days
Prepaid Support
Prepaid Customer Service	+1 888 294 6804 Call now
Sales
General Sales	+1 800 225 5499 Call now Mon-Sat 8am-10pm ET, Sun 9am-10pm ET
New Service	+1 833 395 2919 Call now 24 hours, 7 days

Verizon Customer Service Number, Support Phone & Contact Info

About Verizon & Customer Service

Verizon's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)