Question 1

How do I contact AT&T customer support?

Accepted Answer

You can call 866-925-4389 to speak to a representative. For wireless support, dial 611 from your AT&T mobile phone or call 800-331-0500. For Internet & TV support, call 800-288-2020.

Question 2

How can I pay my AT&T bill?

Accepted Answer

You can pay your bill online by signing into your account at att.com, through the myAT&T app, or by calling 800-288-2020. AutoPay and paperless billing options are also available.

Question 3

What is AT&T's return and exchange policy for wireless devices?

Accepted Answer

Wireless devices purchased from AT&T can generally be returned or exchanged within 14 days from the purchase or shipping date for a full refund, less any applicable restocking fees. Corporate responsibility users may have up to 30 days.

Question 4

How do I cancel my AT&T Internet service?

Accepted Answer

To cancel AT&T Internet service, the account owner must call 800-288-2020 during normal operating hours, with the account number and PIN ready.

Question 5

What are the fees for canceling AT&T Internet service early?

Accepted Answer

An Early Termination Fee (ETF) may apply if you disconnect AT&T Internet service more than 14 days after activation and have a term commitment. The ETF is prorated and reduces for each month of service. If canceled within 14 days, there is no ETF.

Question 6

How do I return AT&T equipment after canceling service?

Accepted Answer

Leased AT&T equipment must be returned undamaged within 21 days of service cancellation to avoid a non-return fee, typically $150. Instructions for return via UPS or FedEx are usually provided.

Question 7

Can I get a refund from AT&T?

Accepted Answer

Yes, refunds may be issued for overpayments, credit balances, or security deposits. Refunds for canceled accounts are typically processed within 45-60 days. The refund method usually matches the original payment method.

Question 8

What should I do if my AT&T device is lost or stolen?

Accepted Answer

If your AT&T device is lost or stolen, you should try to locate it, then suspend your service immediately to prevent unauthorized use. You can suspend service or block your device by calling 800-331-0500.

Question 9

How can I check for AT&T internet outages?

Accepted Answer

You can check for AT&T internet outages using the AT&T Smart Home Manager app or by calling AT&T at 800-288-2020 to speak with an agent.

Question 10

How do I dispute my AT&T bill?

Accepted Answer

To dispute an AT&T Wireless bill, dial 611 or call 800-331-0500 from your AT&T mobile phone. For other AT&T services, including internet and home phone, contact 800-288-2020.

Question 11

How can I call AT&T customer service from another country?

Accepted Answer

If you need to call AT&T from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
AT&T Prepaid
Prepaid Support	+1 800 901 9878 Call now
Customer Service
Internet & TV	+1 800 288 2020 Call now Mon-Fri 8am-8pm, Sat 9am-7pm CT
Wireless Support	+1 800 331 0500 Call now Mon-Fri 8am-8pm, Sat 9am-7pm CT
DIRECTV Customer Service
DIRECTV Support	+1 800 531 5000 Call now Every day 8am-9pm CT (Tech support available 24/7)
Disability Resources
TTY	+1 866 241 6567 Call now Mon-Fri 9am-7pm CT
Voice	+1 866 241 6568 Call now Mon-Fri 9am-7pm CT
General Customer Service
Speak to a Representative	+1 866 925 4389 Call now
International Support
Support for Travel Abroad	+1 314 925 6925 Call now Available 24/7
New Wireless Service
New Service	+1 888 333 6651 Call now Mon-Fri 8am-8pm CT

AT&T Customer Service Number, Support Phone & Contact Info

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