Question 1

How do I contact Xfinity customer support?

Accepted Answer

You can contact Xfinity customer support by calling 1-800-XFINITY (1-800-934-6489). You can also use the Xfinity Assistant for live chat on their website or app, or visit a local Xfinity store.

Question 2

How do I contact Xfinity Mobile support?

Accepted Answer

For questions regarding your Xfinity Mobile service or billing, you can call or text the dedicated Xfinity Mobile support line at 1-888-936-4968.

Question 3

How can I pay my Xfinity bill?

Accepted Answer

You can pay your bill online through your Xfinity account, via the Xfinity app, by calling the automated payment system at 1-800-XFINITY, by mailing a check, or in person at an Xfinity store.

Question 4

What should I do if I experience an internet outage?

Accepted Answer

You can check for local outages using the Xfinity app or the online Outage Map. If there is a known outage, Xfinity will provide estimated restoration times. If your service is down but no outage is reported, try restarting your modem or contacting technical support.

Question 5

How do I cancel my Xfinity service?

Accepted Answer

To cancel your Xfinity service, you must contact customer retention by calling 1-800-XFINITY, request a callback through the website, or visit an Xfinity store in person. You will also need to return any rented equipment to avoid unreturned equipment fees.

Question 6

How do I return my Xfinity equipment?

Accepted Answer

You can return rented equipment by dropping it off at a local Xfinity store, taking it to a participating UPS Store where they will pack and ship it for free, or by printing a prepaid shipping label from your online account and dropping it off at a UPS location.

Question 7

Does Xfinity offer support for customers with disabilities?

Accepted Answer

Yes, Xfinity has a dedicated Accessibility Support Center. Customers who need assistance with closed captioning, audio description, voice guidance, or large-print bills can call 1-855-270-0379 or email accessibility@comcast.com.

Question 8

How do I contact Comcast Business support?

Accepted Answer

Comcast Business customers can reach dedicated customer service and technical support by calling 1-800-391-3000.

Question 9

Can I use my Xfinity Mobile phone internationally?

Accepted Answer

Yes, Xfinity Mobile offers international roaming. You can add a Global Travel Pass for a flat daily rate in covered countries, or pay as you go for calls, texts, and data. You can manage your international travel settings in the Xfinity app.

Question 10

How do I request a refund or credit for an outage?

Accepted Answer

If you experienced a qualifying service outage, you can request a credit to your account by logging into the Xfinity Status Center and submitting a request, or by contacting customer support directly.

Question 11

How can I call Xfinity (Comcast) customer service from another country?

Accepted Answer

If you need to call Xfinity (Comcast) from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility Support
Support Center	+1 855 270 0379 Call now
Comcast Business
Customer Service	+1 800 391 3000 Call now
Customer Care
General Support	+1 800 934 6489 Call now 24/7
Xfinity Mobile
Customer Support	+1 888 936 4968 Call now
Xfinity Prepaid
Customer Service	+1 855 757 7372 Call now

Xfinity (Comcast) Customer Service Phone Number & Contact Information

How to Contact Xfinity (Comcast)

Xfinity (Comcast) Customer Service Phone Numbers

Xfinity (Comcast) Customer Service FAQ